Stardock Forums
I just received a request from Start10 to upgrade, and during the upgrade it produced this message:
I tried to get the installer to continue, but received a slew of other errors relating to PNG files it said were missing or something. I ended up cancelling the installation.
Hello,
Sorry your having issues .
Would you Please try this PURGE: https://forums.stardock.com/486022/start10-support-faq#reinstalling
Reboot and ReInstall the latest update version and Reboot .
Report back if that works for you please.
AzDude
Stardock Community Assistant
Hi, I'm having the exact same issue. I've run the tool you suggested, but the issue persists.
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
AzDude
Stardock Community Assistant
Hello,
Sorry to hear you are having trouble.
Temporarily disable any and all AV products including Windows Defender and then try to re-install.
Sean Drohan
Stardock Support Manager
Hello,
Sorry to hear you having issues, but, have you tried the suggestion post by Sean in his reply#4?.
Thanks
Basj,
Stardock Community Assistant.
OK found the issue. Windows defender has something called 'Ransomware Protection' if I disable that it works fine. For reference, disabling Windows Defender doesn't work, you have to go in and edit this one setting as it seems to remain active even with the program completely disabled, hope this helps others with this issue.
Hello shadowake,
Thanks for your report. Will forward your finding to the Support Team for their review and recommendation.
Thank you,
Basj
Stardock Community Assistant.
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