Software Download link does not work.

Ashampoo Backup Pro 14

from Stardock Forums

When I try to download my purchased copy of Backup Pro 14 I get the the following error message

errmsg

If I email the "support" by clicking on link in message, I get a rather curt form reply that states I can't get support for that product.  I am not asking for support for the product, I am asking for support due to an error generated by the Stardock website. When I send that explanation  back to "support" I get (of course) the same reply back. Used to be Stardock stood for excellent customer support, and I have been a customer since the original GalCiv. But this is inexcusable.  Why can I not download the product I have paid for, and have not installed on any other computer? Probably a simple explanation and maybe even my fault, but the, so-called support is terrible and that is on Stardock.

 

 

7,176 views 3 replies
Reply #1 from Stardock Forums Top

Btw, I tried posting the above in Global Support but kept getting an error on that, so this is the closest I could think off.

Reply #2 from Stardock Forums Top

Hello,

 What browser did you use , did you try other browsers ?

AzDude
Stardock Community Assistant

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Reply #3 from Stardock Forums Top

Hi,

It was Chrome and I tried it last night several times, and before trying it with a different browser (as you suggested) I tried one more time just now.  This time it worked. I don't know what the original problem was (I definitely had Internet access).

Thank you for replying, I do appreciate it.

Don Freeman