Start10_64.dll error Windows 1903

Hello,

 

Working with Windows 10 1903 x64 and Start10 v1.71.

 

The problem is when I try to run msra.exe (Windows Remote Assistance, built-in), I get the error:

 

"Windows Remote Assistance: msra.exe - Bad Image : C:\Program Files (x86)\Stardock\Start10\Start10_64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428. " 

Uninstall Start10, msra.exe works fine
Reinstall of Start10, the error pops up

If Groupy is installed, the same problem. So to do my work I have to uninstall 2 of my favorite Stardock Aps

Please a solution!

Jerry Ent Sterenborg

25,519 views 4 replies
Reply #1 Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 Top

This is a known defect in that version of Windows.  Basically Microsoft messed up.

This is impacting a number of apps including TeamViewer : https://community.teamviewer.com/t5/TeamViewer-14/msra-exe-bad-image-error-citing-tv-x64-dll-Windows-10-1903/td-p/67902

In fact even part of my sound drivers trigger it!

We hope they will resolve this in future versions of Windows but they failed to pay attention to the bug report we sent over before 1903 was released.

As a workaround for some products (and this will not work for everything), you can use the OS exploit protection overrides.

To do this : 

1) Open Settings

2) Goto Update and security

3) Pick Windows security and use the Open WIndows Security button

4) Pick app and browser control

5) Find Exploit protection and click exploit protection settings

6) Click program settings

7) Add a program, using by program name

8) Enter msra.exe and click add

9) Scroll down the list of options until you find "Disable extension points"

10) Tick override system settings and then slide it to ON

11) Apply and ensure msra.exe is not running via taskmanager

It should no longer prompt for Groupy and Start10, but WindowBlinds will still trigger it and I have seen other non SD apps still have issues even with this set.

Also step 12) Yell at Microsoft for releasing Windows updates too often and not testing them properly :)

 

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Reply #3 Top

Hi Neil,

Thanks for the reply.
Tomorrow I can try you're workaround, and let you know if it's the temporary solution.
Today I will Yell to Bill. :D  

Reply #4 Top

Hi Neil,

This solution works fine.  :congrat:  
Thanks!