Impulse purchases?

from Stardock Forums

Have wondered about this for awhile; since Impulse is no longer a thing, did my purchases there go somewhere else, or are they lost forever? I know Gamestop PC Downloads App also disappeared, but I don't remember that ever having my games anyway. Not a big deal these days, I guess, but I was curious if I can still access these somewhere.

8,053 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

For any Stardock created games you have purchased, they would be located on your account page here:

https://store.stardock.com/myaccount/products

For any old Stardock games you may have purchased retail and want to now register, please do so here:

https://www.stardock.com/accounts/register

After, if there are updates for the games, it would be on your account page:

https://store.stardock.com/myaccount/products

For any other games produced by other companies (East India Company for example), and due to Impulse now being owned and operated by Gamestop, you will need to contact downloadsupport@gamestop.com for access to them.

This link may also be helpful in obtaining serial keys for your purchased games from Impulse: https://www.reddit.com/r/GameSpot/comments/4p1lno/get_a_catalog_refund_or_redeemable_keys_for/

Sean Drohan
Stardock Support Manager

 

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Reply #3 from Stardock Forums Top

Thanks for the help.

Reply #4 from Stardock Forums Top

Well, I guess there's no chance of getting any of this info from Gamestop. They claim they never had account info from when Impulse switched from Stardock to Gamestop. They want proof of purchase for whatever I originally had on Impulse, which is impossible since this was quite a long time ago now.

Can't really say I'm completely upset, though, since I wrote this off a long time ago. Though I was curious.

This was the latest response I got;

Hello,
Thank you for contacting GameStop!
I apologize for the late response and the inconvenience.
As the Stardock platform is not longer available, we are not able to have access to your account of it, that is why I request you the type of proof of purchase I enquire you recently.

That typing hurts my brain, too.