Un-authorize Driver Updater

from Stardock Forums

I reloaded Windows on my PC.  I then reloaded Ashampoo Driver Updater and it complained that I too many copies running.  How can I un-authorize this software so that I can install it again?

4,327 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. As for any Ashampoo technical issues, Stardock is only reselling Ashampoo software.
For any product support, please see: https://www.ashampoo.com/en/usd/sup

Kind Regards,

Basj,
Stardock Community Assistant.

Offworld Trading Company
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

How can I un-authorize this software so that I can install it again?
End of quote

For any technical issues for Ashampoo products, please see the Ashampoo support channel:

https://www.ashampoo.com/en/usd/sup

Sean Drohan
Stardock Support Manager

Reply #4 from Stardock Forums Top

Big mistake for you to sell their products and not support their products.  They won't speak to me because I did not purchase from them.  I learned a valuable lesson, don't buy from you what you don't support!

Reply #5 from Stardock Forums Top

Quoting wu8c, reply 4

They won't speak to me because I did not purchase from them. 
End of wu8c's quote

Can you quote the text where they had said that, or provide a link, please?

Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

Sorry, I was pissed and did not save the reply.  And I stand by my comment and suggest others only buy from the originating vendor, NOT a reseller if you want to save problems.  If you would like to refund my purchase of the Ashampoo product, please feel free as I already removed it from my PC

Reply #7 from Stardock Forums Top

Quoting wu8c, reply 6

Sorry, I was pissed and did not save the reply.
End of wu8c's quote

So you have no record of your correspondence with Ashampoo?  Could it be in a deleted items folder in your mail app?

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

No.  Either refund or give me credit for this product for future stardock purchases.  If you look at my account, you will see that I have purchased many stardock products. This will definitely be the last time I will purchase from a reseller.  My suggestion is that you should own all problems either directly or manage them indirectly.

Reply #9 from Stardock Forums Top

Quoting wu8c, reply 9

No.  Either refund or give me credit for this product for future stardock purchases.  If you look at my account, you will see that I have purchased many stardock products. This will definitely be the last time I will purchase from a reseller.  My suggestion is that you should own all problems either directly or manage them indirectly.
End of wu8c's quote

All refund requests have to be done through the ticket system:

https://esupport.stardock.com/index.php?/Tickets/Submit

Sean Drohan
Stardock Support Manager