mouse cursor disappeared on primary monitor

from Stardock Forums

This happened just now. After I switched from secondary to primary (seamless switching, not KVM mode), mouse cursor on primary computer disappeared/became invisible. Furthermore, when I clicked the buttons on the mouse nothing happened. Any suggestions why it happened, how I can prevent this in future, and if it happens how I can recover from it? Thanks.

multiplicity
10,929 views 8 replies
Reply #1 from Stardock Forums Top

is this a USB port switcher you're talking about?

if so, these can get confused. just toggle it back and forth, and it might fix the problem.

Reply #2 from Stardock Forums Top

No, it's multiplicity. I can move mouse cursor between primary and secondary. when I moved the mouse cursor from secondary back to primary, the cursor did not show up, it was invisible/disappeared.

Galactic Civilizations III
Reply #3 from Stardock Forums Top

I have this issue, too. I wish Stardock would fix it.

I usually have to do <ctrl>-<alt>-<del> on one or both PCs to get it back.

Reply #4 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #5 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

While very rare, if either PC is under great stress when you trasition, I have seen it happen.  You still have a cursor, its just not visible - get to the mouse properties, change the scheme (and back if you like) and it should reappear:

Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

Two WIN10 computers, version 1803 and 1809 - worked fine.
Last night, the primary was upgraded from 1803 to 1903 and the mouse cursor was lost on the secondary.
I followed above suggestion (by Sean Drohan), connected a mouse directly to the secondary to change mouse setting.
Great!, it worked, but, not so fast 😒
As soon as disconnect the mouse from the secondary, the mouse disappears.
Do I have to keep a second mouse connected to the secondary machine? 

Reply #7 from Stardock Forums Top

Quoting dovyrr007, reply 6

Two WIN10 computers, version 1803 and 1809 - worked fine.
Last night, the primary was upgraded from 1803 to 1903 and the mouse cursor was lost on the secondary.
I followed above suggestion (by Sean Drohan), connected a mouse directly to the secondary to change mouse setting.
Great!, it worked, but, not so fast 😒
As soon as disconnect the mouse from the secondary, the mouse disappears.
Do I have to keep a second mouse connected to the secondary machine? 
End of dovyrr007's quote

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #8 from Stardock Forums Top

Quoting dovyrr007, reply 6

As soon as disconnect the mouse from the secondary, the mouse disappears.
End of dovyrr007's quote

Please see:

https://forums.stardock.com/486104/multiplicity-support-faq#missingcursor

Sean Drohan
Stardock Support Manager