Start10 expired???

from Stardock Forums

Hi - On 6/24/18 and 6/27/18 I purchased 2 licenses for Start10 for a client. Installed per usual, entered Product Key & the email for my account. When I went on-site the other day, noticed that the Start10 on the laptop wasn't running. When I clicked on it, got a message that the program had expired. What? I didn't purchase a subscription. I bought the license exactly the same way I've bought numerous other licenses for clients. I'm going back on-site tomorrow and will attempt to update it to 1.7 and enter the Product Key. But why did this happen? I'm sure client didn't do anything - he can hardly work a mouse, bless his heart.

1,538 views 4 replies
Reply #2 from Stardock Forums Top

I'd be glad to submit a ticket except that I can't seem to log into the esupport site. I'm logged into my Stardock account but when I try to log into the esupport site (and I've tripled-checked that my creds are correct) I get this error message: We encountered a problem (cross-site request forgery detected); please try again

I have no idea what this means or why I'm getting it. I even disabled my VPN and still can't get in. Very annoying trying to get this issue resolved. So, since I can't log in, maybe you have an idea about what caused the "expiration" of my client's legitimately purchased app? If so, please post here. Thanks.

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #3 from Stardock Forums Top

Quoting malkeleah, reply 2

I'd be glad to submit a ticket except that I can't seem to log into the esupport site.
End of malkeleah's quote

You do not need to log into the support site to create a ticket - just create the ticket, filling out the details of the page.

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Sean Drohan
Stardock Customer Service Manager