Restore Snapshots not working

from Stardock Forums

Fences 3.0.9.11
Windows 10 build 1809

RESTORE function will not work.

Hasn't worked for a long time, but I'm to the point of frustration now, having uninstalled and reinstalled multiple times in an effort to get it working properly.

I have several snapshots available to restore from/to, but when I select and restore nothing seemingly happens.  

I say 'seemingly'  because it doesn't appear that it moves any of my fences back to their proper "snapshot position".   

But if I happen to re-position any of my fences and THEN select a snapshot and try to restore to that snapshot, it will move that fences that I just moved back to its previous location instead of actually restoring the snapshot.

And now I've noticed that it is grouping all fences ontop of themselves on a single monitor: I have FOUR monitors... with fences on each of the four.   But when I click RESTORE SNAPSHOT, it moves ALL fences to a SINGLE monitor.  It does not restore them to their proper position on different monitors. 

I have referred to your online resources to confirm that I have all of the settings set as suggested. Still no luck.

I am at a loss at this point.

 

fences
9,302 views 9 replies
Reply #2 from Stardock Forums Top

I too have noticed restore snapshot has never really worked as intended with multiple monitors.

Offworld Trading Company
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. But you like to know more.

1) Windows version. Use Winver.exe for full version numbers.

2) Monitors number and connection type VGA, HDMI, Display port, DVI or USB.

Thanks

Basj,

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Sure Basj,

Fences 3.0.9.11
Windows 10 build 1809  17763.379

Four Monitors via four HDMI cables

 

Yes, there are multiple backups in that file location. And FENCES show 6 snapshots available to restore.

 Directory of C:\Users\*****\AppData\Roaming\Stardock\Fences\Backups

 

05/13/2019  10:12 AM    <DIR>          .

05/13/2019  10:12 AM    <DIR>          ..

05/10/2019  08:29 AM        16,586,294 1422c174-1ccd-4fcb-a4ed-188a52789460.png

05/10/2019  08:29 AM            52,905 1422c174-1ccd-4fcb-a4ed-188a52789460.xml

05/10/2019  08:29 AM            38,935 1422c174-1ccd-4fcb-a4ed-188a52789460_thumb.png

05/02/2019  08:21 AM        23,087,744 463174d4-638b-4869-b11a-e0d70fe5a97a.png

05/02/2019  08:22 AM            50,426 463174d4-638b-4869-b11a-e0d70fe5a97a.xml

05/02/2019  08:21 AM            40,940 463174d4-638b-4869-b11a-e0d70fe5a97a_thumb.png

04/02/2019  03:31 PM           617,807 c27aeb56-3a23-4c5b-ba2f-a78bd7b40822.png

04/02/2019  03:31 PM            51,717 c27aeb56-3a23-4c5b-ba2f-a78bd7b40822.xml

04/02/2019  03:31 PM             7,254 c27aeb56-3a23-4c5b-ba2f-a78bd7b40822_thumb.png

05/10/2019  05:12 PM        18,886,384 DailySnapshot0.png

05/10/2019  05:12 PM            52,852 DailySnapshot0.xml

05/10/2019  05:12 PM            37,251 DailySnapshot0_thumb.png

05/13/2019  09:12 AM         2,525,706 DailySnapshot1.png

05/13/2019  09:12 AM            52,854 DailySnapshot1.xml

05/13/2019  09:12 AM             8,827 DailySnapshot1_thumb.png

05/09/2019  03:30 PM        39,750,657 DailySnapshot2.png

05/09/2019  03:30 PM            52,817 DailySnapshot2.xml

05/09/2019  03:30 PM            42,761 DailySnapshot2_thumb.png

05/13/2019  10:12 AM                 0 listmyfolder.txt

              19 File(s)    101,944,131 bytes

 

               2 Dir(s)  575,457,947,648 bytes free

Reply #5 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #6 from Stardock Forums Top

Quoting webmaster126, reply 4

Four Monitors via four HDMI cables
End of webmaster126's quote

Need to know more. That 4 HDMI come out from 2x2 graphics card or 1xgraphics card with HDMI splitter into 4 HDMI?

Thank you,

 

Basj,

Stardock Community Assistant

Reply #7 from Stardock Forums Top

UPDATE:   i had to look again - I stand corrected.  Three monitors connected via display port. One via HDMI.

Video card is the NVIDIA GeForce GTX 1070 and has one HDMI out, three display port out.

Thanks

Reply #8 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #9 from Stardock Forums Top


Hasn't worked for a long time, but I'm to the point of frustration now, having uninstalled and reinstalled multiple times in an effort to get it working properly.
End of quote

It is conceivable that your monitor situation has changed over time.  If you create a new snapshot, then move icon / fences around, then restore that new snapshot, does it work?

If not, are you using any monitor management software such as DisplayFusion or UltraMon?

----------------
Sean Drohan
Stardock Customer Service Manager