Failed to authenticate Groupy with Steam

Installing update

from Stardock Forums

Hi,

I get notification from Groupy a new version is available.  I choose to download and install.  Then I get error message "Failed to authenticate Groupy with Steam. Please ensure that Steam is logged in with a working internet connection and try again."  There is a "(Result Code: -10)" at the end of the message.  My internet connection is good.  I do not use Steam at all.  I'm not a Steam user (ahhhh, the horror!).

How do I get around this error message and successfully update Groupy to the next version?

Thanks,

-k-

groupy
4,007 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Go to the install directory for Groupy and delete the 'SaSSteam.ini' file and try again.

Sean Drohan
Stardock Support Manager

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Thanks for the information. I found file "C:\Program Files (x86)\Stardock\Groupy\SasSteam.ini", so I renamed it by adding ".bak" to the end of the file name. Launched the Groupy Settings app, About, Check for Update...  It said I was up to date.  All I did previously when I got the initial error message "Failed to Authenticate Groupy with Steam...", I cancelled from that screen.  It appears it installed/updated anyway once I cancelled the error message pop-up.  Posting this detail in case it helps someone else.

Thanks,

-k-

Reply #4 from Stardock Forums Top

I just logged in to check this, I noticed it on my latest update as well. I do use Steam, but not on the machine I have Groupy installed on, and I didn't recall having acquired this particular software from Steam. I'll give the fix a try as well.

Thanks