Object Desktop Manager - cannot login

from Stardock Forums

Logging in to ODM with the same account that I use for everything else on the site, I get popup window "Error During Login" displaying the message: "We're sorry, but something went wrong while trying to log you in. Please try again!"

Spoiler - trying again does nothing.

 

Other things I've tried:

- Waiting a week

- Using another ISP

- Reinstalling Object Desktop Manager

- Reinstalling Windows 10

- Trying another computer (same LAN)

- Turning off Virusscan (Windows Defender and MalwareBytes)

- Checking this forum

- Googling a lot (there's no FAQ for common ODM problems that I can find)

 

Everything else functions, all the software downloads (individually) and installs and registers fine, but I'd like to be able to use ODM so that I can easily see what modules support Windows 10 and which don't. As well as for easier time updating.

 

Thanks!

5,087 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

 

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

If Object Desktop Manager is failing to reach our servers, please use this alternate method for getting your products:

https://www.stardock.com/support/productkeyretrieval

Be sure to try all the email addresses you know you have or could have used, especially ones you may use for PayPal or other payment services.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #4 from Stardock Forums Top

Thanks again, sdRohan! I'll dig out Wireshark and see what's going on. It's probably on my end, although I'm not sure what the root cause is.