No matter what happens; looking at tech, building mining base, talking to other empires, the game just freezes and the screen goes black while the cursor is visible and the music starts playing again.  Uploaded the Debug.err file and let me know what else you need. (Identity part 2 of The Orville makes me want to wreck the Yors some more)

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Reply #1 Top

When this happens, does your game crash and the crash reporter come up prompting you to send us a report, or do you end up just force-quitting the game?  If the crash reporter does come up, could you put your screenname here in the message to send with the report, so that I can quickly find and look at it?

I looked at your debug.err, and I see nothing suspicious at all. I thought perhaps your graphics device was failing, but I don't see any warnings about that at all, or any warnings about anything for that matter.  Is there anything that you do do in common between games where this happens, like alt-tab out of focus of the game, or play from a certain saved game?

If when your screen goes blank, you do get the crash reporter dialog and send us a report, let me know and I can find and look at it. If not, though, let's try getting some more info by going into your Prefs.ini folder and changing the following section to the values shown here:

DebugMessageLevelDefault=Default

DebugMessageLevelAI=Default

DebugMessageLevelInitialization=Spam

DebugMessageLevelGameStartup=Default

DebugMessageLevelData=Spam

DebugMessageLevelEvents=Default

DebugMessageLevelGameCleanup=Default

DebugMessageLevelEndTurn=Default

DebugMessageLevelMovement=Default

DebugMessageLevelPathfinding=Default

DebugMessageLevelTicketing=Default

DebugMessageLevelEngine=DebugOnly

DebugMessageLevelGame=DebugOnly

DebugMessageLevelBattle=Default

DebugMessageLevelGraphics=Spam

DebugMessageLevelGraphicsTextRenderer=Spam

DebugMessageLevelGraphicsAnimation=Spam

DebugMessageLevelGraphicsDXSAS=Spam

DebugMessageLevelSound=Spam

DebugMessageLevelBink=Spam

DebugMessageLevelMemory=Default

DebugMessageLevelObjectLifeTime=Default

DebugMessageLevelNetwork=Default

DebugMessageLevelSecurity=Default

DebugMessageLevelUI=Spam

DebugMessageLevelGraphicsParticles=DebugOnly

 

If the problem happens again, post your debug.err here again, and hopefully there will be more info to go off of to find the problem.

Another thing you might try is disabling fullscreen (if that is enabled) or changing the game resolution.

Reply #2 Top

Since the dev neglected to mention, changing the debug options to spam will cause a large slow down on galaxy generation/load so be patient with it :)

Reply #3 Top

https://drive.google.com/open?id=1xLvpH_7l_gpXmysXVYirpuA92_V10Bhi

https://drive.google.com/open?id=1kPZgJg5tMVHNXazIubhOfltWW-vpM4tp

 

Happened again with those settings, its just random after starting a new game or continuing a saved game.  I did  prevent alt-tabbing out of the game from a multitasking habit but still crashes after 15 minutes.

Reply #4 Top

*Update* Seems to be resolved with help from helpdesk with cleanup of old video display drivers and reinstalling them after Windows 10 upgrade.