Groupy sometimes keeps getting turned off

from Stardock Forums

Sometimes (enough number of times to be frustrating), Groupy keeps getting turned off automatically. I have to open Groupy and manually turn it back on. This is very frustrating.

Previously, I posted an issue about when a tab is closed, all other tabs are minimized and this issue is still present in Groupy 1.18.

I'm using windows 10, 64-bit, Groupy 1.18.

It's also very frustrating that fixing of issues and release of new updates is very slow and so far I didn't see major fixes done. Very frustrating.

groupy
4,765 views 6 replies
Reply #2 from Stardock Forums Top

Thanks for replying.

I have done that few times for few other issues in the past, but I will not do it this time. While I appreciate your reply and I'm not sure if you are employed with Stardock or not, but I think purge the software has become the message far too often. What I want is for Stardock to say is, "we will fix the issue" and more than that to hear from Stardock "we fixed the issue."

One thing that happened recently before Groupy was turned off was WindowsBlinds got updated. Maybe that was the cause. I don't know. I want Stardock to find out.

Thanks.

Siege of Centauri
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

It's also very frustrating that fixing of issues and release of new updates is very slow and so far I didn't see major fixes done. Very frustrating.
End of quote

Groupy 1.18 was released on December 5, 2018:

https://forums.stardock.com/491929/page/1/#3734698

What I want is for Stardock to say is, 'we will fix the issue' and more than that to hear from Stardock 'we fixed the issue.' One thing that happened recently before Groupy was turned off was WindowsBlinds got updated. Maybe that was the cause. I don't know. I want Stardock to find out.
End of quote

Any support department needs to evaluate any report with the following:

  • Its own merit - what is being said, what information do we have from the report - what do we still need?
  • Do we have any other like reports?
  • Is the issue reproducible at-will by the client; can we reproduce the issue as reported?
  • What OS, 3rd party apps, or settings is the issue being observed under?
  • If observable at all, and readily reproducible, is it a flaw with our app, the OS, a corp policy, or 3rd party app interaction?
  • How likely is one to run into the issue when considering the possibility / feasibility to fix it?

Much of that effort takes time - time most clients do not often want to spend.  Knowing that as true, the purge (an all inclusive uninstall for any software), and subsequent reboot / reinstall, fixes the overwhelming majority of issues:

  • Cleans everything related to the app
  • Rebooting is a wonderful cleanser itself
  • It ensures the client has the most recent version on reinstall

As for your issue, and using the above to evaluate it:

Sometimes (enough number of times to be frustrating),
End of quote

So it is not readily reproducible nor can we do so.

Groupy keeps getting turned off automatically. I have to open Groupy and manually turn it back on.
End of quote

While we have had such reports for some other apps (very rare and traceable to other reasons unrelated to our app), not Groupy.

If I had to guess (and feeling near positive), when your issue happens, the service is being turned off by by something other than the app itself:

It is either a work corp policy or an AV app - both are things we don't / can't control.

That said, a clean boot can help in determining if that is the case:

https://forums.stardock.com/488142/groupy-support-faq#cleanboot

If you cannot find the culprit, I have written this for you to start Groupy a little easier should it indeed be off - it will start Groupy if its off, stop it if its running:

https://cdn.stardock.us/support/uploads/GroupyStartStop.zip

I hope this provides some better understanding and some help.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #5 from Stardock Forums Top

I think I may have identified the culprit that is turning Groupy off and the culprit is WindowsBlinds. I just now updated WindowsBlinds because it said an update was available and after the update Groupy was turned off. On another occassion today morning, I changed the skin to a different skin in WindowsBlinds and after I applied the skin I noticed Groupy was turned off.

Reply #6 from Stardock Forums Top

Quoting venkum, reply 5

I think I may have identified the culprit that is turning Groupy off and the culprit is WindowsBlinds. I just now updated WindowsBlinds because it said an update was available and after the update Groupy was turned off. On another occassion today morning, I changed the skin to a different skin in WindowsBlinds and after I applied the skin I noticed Groupy was turned off.
End of venkum's quote

That is not normal, seen here, or in any other reports from clients.  You need to check to see that the service is running after as indicated in my last reply.

Perhaps a purge of each is in order:

Groupy:
https://forums.stardock.com/488142/groupy-support-faq#reinstalling

WB:
https://forums.stardock.com/486023/windowblinds-support-faq#reinstalling

----------------
Sean Drohan
Stardock Customer Service Manager