Explorer crash in Windows 10 v. 1809

from Stardock Forums

Hello,

I'm having a problem with WindowBlinds. File Explorer will open, but it will crash if I try to access any drive or user folder. The wallpaper and taskbar will disappear for a couple seconds and then reappear after Windows recovers from the problem. It happens whether I choose File Explorer from the Start menu, or opening "This PC" on the desktop. The solution so far is to exclude C:\Windows\Explorer.exe from skinning, but this prevents the taskbar from skinning, as well as having the WindowBlinds icon not show up in the system notification area. I tried the 10.70 beta and it still has the problem.

windowblinds
13,913 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Have you tried our purge and reinstall steps? : https://forums.stardock.com/486023/windowblinds-support-faq#reinstalling

Please try it. And make sure to re-download the latest version from your account. Reboot and reinstall that version after the purge and reboot again after the installation. Retest it and report back.

Thanks

Basj,

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

It didn't work. Crashes continue.

The purge didn't work as it probably should. All my program exceptions were present after I reinstalled. Were they supposed to be removed?

Offworld Trading Company
Reply #4 from Stardock Forums Top

I installed the program on my laptop to test, and it appears to be working correctly, so I guess there is something in my desktop that is preventing WindowBlinds from working with Windows 10 v1809 (it worked correctly before the update). I'll check this weekend when I will have time to work on it and will update then,

Reply #5 from Stardock Forums Top

After I started the laptop the next day, the problem started happening on it as well. The proposed check for corrupted files returns no problems found. So I would say there is a problem with WindowBlinds that causes problems with the October update for Windows 10. I never had this problem until I updated the computers to that version.

Reply #6 from Stardock Forums Top

Hello,

Prior to continuing, I'd like to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Window's Administrator account and in a "clean boot" state.

Create a new Windows Administrator (<--important that its an Administrator) account:

Would you Please try a Clean Boot: https://forums.stardock.com/486023/windowblinds-support-faq#cleanboot

 

AzDude
Stardock Community Assistant

Reply #7 from Stardock Forums Top

In the middle of the latest attempt at troubleshooting, a message appeared saying there was a newer version of WindowBlinds (10.74) I thought I had nothing to lose if I just let it download and install on top of the installed version (10.65), and now File Explorer is back to normal. I hope the problem is gone; I will update if anything changes.

Reply #8 from WinCustomize Forums Top

Quoting Bakensobek, reply 7

In the middle of the latest attempt at troubleshooting, a message appeared saying there was a newer version of WindowBlinds (10.74) I thought I had nothing to lose if I just let it download and install on top of the installed version (10.65), and now File Explorer is back to normal. I hope the problem is gone; I will update if anything changes.
End of Bakensobek's quote

So is your issue Solved , OK now ?

Reply #9 from Stardock Forums Top

It appears to be solved as the problem has not happened since that update.