Ashampoo Backup Pro 11 out of date

It is not the most recent version

from Stardock Forums

I got an email from Stardock about buying Ashampoo Backup Pro 11 for $9.99 last night and purchased it.  As soon as I got through installing it, I got an ad suggesting that I upgrade to Ashampoo Backup Pro 12.  I went back and re-read the email from Stardock to see if it indicated the version they were selling is not the current version.  I didn't find anything.  I was surprised that Stardock sold an out of date piece of software and didn't say anything about it in the marketing email.   That explains why it was so inexpensive, but I wouldn't think to go check if the software I just bought is current.  This post is mainly just a heads up to others who might be thinking about buying it.  I know that it isn't written by Stardock, but I bought it through them and the registration number is now part of my Stardock records.

5,332 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I also purchased the Ashampoo: Backup Pro 11, but the link to download the product in the invoice doesn't work. Can you post the link you used?

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Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

I'll check to see if I can get that link for you .

 


AzDude
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Quoting terry118, reply 2

I also purchased the Ashampoo: Backup Pro 11, but the link to download the product in the invoice doesn't work. Can you post the link you used?
End of terry118's quote

For your products and keys, please see the following page to have them emailed to you:

https://www.stardock.com/support/productkeyretrieval

Be sure to try all the email addresses you know you have or could have used, especially ones you may use for PayPal or other payment services.

Please let us know if you should have any further questions/concerns.

Reply #5 from Stardock Forums Top

I contacted AShampoo people directly and got this response.

 

 

Dear Peter,

you can use the upgrade offer to purchase a license of Ashampoo Backup Pro 12 or continue to use Ashampoo Backup Pro 11. Please notice, that you did not purchase the license via our shop but from a Reseller (Stardock).

MfG/Regards 
Patrick Bartsch
Kundendienst | Customer Service

 

All I can say is "nice". Doesn't give me much warm fuzzies. Doesn't sound like a good company.

Reply #6 from Stardock Forums Top

IMHO I don't put the lack of "warm fuzzies" at the feet of Ashampoo.  I feel sure that when Stardock sent out the email marketing Ashampoo 11, that they knew version 12 had already been released by Ashampoo.  I bought version 11 a few hours after the Stardock email arrived, and got the offer to upgrade to 12 that same evening. I really wouldn't have had a problem if Stardock had just included in their email something to the effect of "Get Ashampoo Backup Pro 11 for just 25% of its normal price.  Ashampoo has released a version 12, but we have made a deal for selling their leftover version 11".  Or just anything so we as a customer were walking into the deal with our eyes wide open.  I haven't even had a chance to really give this version a try, and see if there is anything I can't live without from version 12.  For the price of 10 bucks, if it does all that I need, I won't be asking for a refund.

 

Reply #7 from Stardock Forums Top

I take it the folks at stardock are avoiding this thread like the plague. Too bad because it will hurt them more in the end.

 

Reply #8 from Stardock Forums Top

Quoting peterc53342, reply 7

I take it the folks at stardock are avoiding this thread like the plague. Too bad because it will hurt them more in the end.

 
End of peterc53342's quote

Comments 1, 3, and 4 are 'folks at Stardock' .... and this is just '8' .... oh, also 'Stardock' ....;)