Attention: Stardock Order Under Review

from Stardock Forums

Hi,

I placed an order earlier today and received an email straight after asking me to provide more details. I sent a reply, got a response asking for the order number and email used to place the order. So I sent this back and have not heard anything since then. The money for the order has been taken out of my bank account, and was taken immediately - so, if the money has been taken, why has my order not been processed? 

3,997 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. But, since it already on weekend please be patience. I am sure it can be sort out on Monday morning. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

I have pushed the order through - you should have an email now.

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Sean Drohan
Stardock Support Manager

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Hi, 

Yep, email received email game keys. Thanks for dealing with this. Awesome avatar pic by the way...

Reply #4 from Stardock Forums Top

Well, after receiving my game and 2 DLC items, I thought, @Well that was sorted out OK, so I' mgoing to take advantage of the 25th anniversary sale and buy some more DLC". And, this second purchase has been placed under review! Enjoying the game so far though....but would be nice to have my order processed. Many thanks

 

Reply #5 from Stardock Forums Top

Quoting Bascule42, reply 3

Hi, 

Yep, email received email game keys. Thanks for dealing with this. Awesome avatar pic by the way...
End of Bascule42's quote

My pleasure - thanks for the patronage.

Quoting Bascule42, reply 4

And, this second purchase has been placed under review!
End of Bascule42's quote

I have pushed it as well.  We just take fraud really seriously here - we have some fairly aggressive rules to protect clients that sometimes dings the good people / purchases - sorry you were one of them.

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Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

No problem. Just got my activation code. And, again, thanks for dealing with this so quickly. 

Reply #7 from Stardock Forums Top

Quoting sdRohan, reply 5


Quoting Bascule42,
reply 3

Hi, 

Yep, email received email game keys. Thanks for dealing with this. Awesome avatar pic by the way...



My pleasure - thanks for the patronage.


Quoting Bascule42,
reply 4

And, this second purchase has been placed under review!



I have pushed it as well.  We just take fraud really seriously here - we have some fairly aggressive rules to protect clients that sometimes dings the good people / purchases - sorry you were one of them.

------------
Sean Drohan
Stardock Support Manager

End of sdRohan's quote

 

Sean, I also attempted to make a purchase today and was flagged? I'm not entirely sure if I didn't sign it with this account, or if I used to alias email address, but I responded to the automated fraud email, provided as much details/photos as possible via the esupport ticket that was opened for me, and I have not heard anything back. Could you please assist me? 

Ticket #REA-581-82266

 

Really appreciated Sean,

Reply #8 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support .

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #9 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I have pushed your order, SGC-1.

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Sean Drohan
Stardock Customer Service Manager