Cannot activate Descscapes, product missing in my account

from Stardock Forums

Just got a deskscapes 8 upgrade, got a receipt, but no information about activation key.

Product is missing in my account as well. What is going on here?

deskscapes
29,893 views 23 replies
Reply #2 from WinCustomize Forums Top


Just got a deskscapes 8 upgrade, got a receipt, but no information about activation key.

Product is missing in my account as well. What is going on here?
End of quote

There was an issues with the order generating a key.  I have placed one on your account.

Sorry for the trouble and delay.

------------
Sean Drohan
Stardock Support Manager

Star Control: Origins
Reply #3 from Stardock Forums Top

Got it, problem fixed. Thanks for your time and effort.

Reply #4 from Stardock Forums Top

I bought deskscapes 8 yesterday, and it does not appear in my account. Using key-retrieval it shows up, but looking through my account page it does not.

Is there a delay before purchases are visible in your stardock account?

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Reply #5 from Stardock Forums Top

Quoting Airin_, reply 4

I bought deskscapes 8 yesterday, and it does not appear in my account. Using key-retrieval it shows up, but looking through my account page it does not.

Is there a delay before purchases are visible in your stardock account?

--
End of Airin_'s quote

Are you able to use Deskscapes now ?

Not sure how long it takes to show up in your account but if not there Monday 

report back here .

Reply #6 from Stardock Forums Top

Quoting Airin_, reply 4

I bought deskscapes 8 yesterday, and it does not appear in my account. Using key-retrieval it shows up, but looking through my account page it does not.
End of Airin_'s quote

Nor will it show until it has been activated for the first time.

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Sean Drohan
Stardock Customer Service Manager

Reply #8 from Stardock Forums Top

Quoting Airin_, reply 7

OK. Does this also block someone from using the upgrade option for objectdock?
End of Airin_'s quote

I am afraid I do not know what you are referring to.

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Sean Drohan
Stardock Customer Service Manager

Reply #9 from Stardock Forums Top

Originally I was just looking for an animated wallpaper tool. I kept browsing your website and came across your other products and also objectdesktop.

When you check on the objectdesktop page there is an option to upgrade at a discount if you already have part of objectdescktop. If i try to order it with the upgrade discount the upgrade form tells me I'm ineligible. Of course that's not the case but i can't work around it.

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Reply #10 from Stardock Forums Top

Quoting Airin_, reply 9

Originally I was just looking for an animated wallpaper tool. I kept browsing your website and came across your other products and also objectdesktop.

When you check on the objectdesktop page there is an option to upgrade at a discount if you already have part of objectdescktop. If i try to order it with the upgrade discount the upgrade form tells me I'm ineligible. Of course that's not the case but i can't work around it.

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End of Airin_'s quote

If ObjectDock is all you own, it is not a member of Object Desktop so that would follow.

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Sean Drohan
Stardock Customer Service Manager

Reply #12 from Stardock Forums Top

Quoting Airin_, reply 11

I bought desckscapes on Friday, as mentioned in my first post above.
End of Airin_'s quote

In that case, you would need to activate it first, then the upgrade check will work.  Its works on registration, not what you have purchased.

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Sean Drohan
Stardock Customer Service Manager

Reply #13 from Stardock Forums Top

I tried this page: https://www.stardock.com/accounts/register - but it also returns an error, "invalid serial".

Is activation only through installing the software? 

Just checking but this implies an internet connection, however sometimes a machine is away from a network or without a connection.

--

 

Reply #14 from Stardock Forums Top

Quoting Airin_, reply 13

Is activation only through installing the software? 
End of Airin_'s quote

Yes.

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Sean Drohan
Stardock Customer Service Manager

Reply #15 from Stardock Forums Top
Hello!
I Have the same problem
I had purchased a license for DeskScapes 3 in 2010. I did not know if I could upgrade to the new version. The Stardock website said "yes" to my email. I made the purchase but now I can not activate the product, I tried using my account and my DeskScapes 3 key also .

What am I doing wrong?

trying to activate
Reply #16 from Stardock Forums Top
Quoting luhshot, reply 15

Hello!
I Have the same problem

I had purchased a license for DeskScapes 3 in 2010. I did not know if I could upgrade to the new version. The Stardock website said "yes" to my email. I made the purchase but now I can not activate the product, I tried using my account and my DeskScapes 3 key also .

What am I doing wrong?

End of luhshot's quote
Hello,
I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
 
Basj
Stardock Community Assistant.
Reply #17 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I have refreshed your account.  Use the below to get the key:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#gettingproducts

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #18 from Stardock Forums Top

Hi,

 

I bought a bundle in 2016 on Humble Bundle. From that I used (and still use) Fences, but I only tried Deskscapes a few days ago. And I can't get it to register. It tells me the email address isn't the right one, even though it definitely is.

What can be done?

 

By the way, sending an email to support was pointless, all I got was an automatic message with links to the wrong section of the forums. Great stuff.

Reply #19 from Stardock Forums Top

Quoting Narushima, reply 18

Hi,

 

I bought a bundle in 2016 on Humble Bundle. From that I used (and still use) Fences, but I only tried Deskscapes a few days ago. And I can't get it to register. It tells me the email address isn't the right one, even though it definitely is.

What can be done?

 

By the way, sending an email to support was pointless, all I got was an automatic message with links to the wrong section of the forums. Great stuff.
End of Narushima's quote

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #21 from Stardock Forums Top

OK, I've submitted a ticket, but the fact that I already sent an e-mail to support, which was apparently ignored, and the fact that the ticket page mentions the following don't exactly fill me with hope:

Stardock is providing direct email support for ONLY the following items: 

-Refunds 

-Potential Fraud 

-Email Changes \ Account Merges 

-Corp Sales Where Support Was Purchased 

-Object Desktop Subscriptions (support is included) 

If a ticket is submitted that does not fall in these areas, it may be ignored. 

 

Also, the canned message I received after I sent my email to support said to post on the forum...

Reply #22 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble, Narushima.

Quoting Narushima, reply 21

Also, the canned message I received after I sent my email to support said to post on the forum...
End of Narushima's quote

Quoting Narushima, reply 21

OK, I've submitted a ticket, but the fact that I already sent an e-mail to support, which was apparently ignored,
End of Narushima's quote

The initial autoresponder, yes.  This is also in every autoresponder, Narushima, and details why we use the forums and that your (any) issue is not 'ignored'...

We use our forums for support so as to help the most people for the longest period of time. If we work tickets for support issues, it helps just one person and just that one time. The forums are staffed with support personnel, developers, and seasoned users of our products. You will be well served there.
End of quote

I asked AZDude to have you place a ticket as there is an issue with whos email is registered to the key you are trying to use.  I have answered your ticket to give you the details.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #23 from Stardock Forums Top

Quoting sdRohan, reply 22

The initial autoresponder, yes.  This is also in every autoresponder, Narushima, and details why we use the forums and that your (any) issue is not 'ignored'...
End of sdRohan's quote

The issue here is that I contacted support directly, got an email saying "no, don't contact us directtly, post on the forums (with a link to another, irrelevant section)", then on the forum I'm told to contact support.

See how that can be frustrating?

 

Thanks for the e-mail, I've replied to it.