portal flickering

from Stardock Forums

Hi,

I recently installed fences via steam.

When I create a portal on my desktop, if there is about +15 folders, it begins to flicker.

Here is a vid:
https://drive.google.com/open?id=1AgC-w7GKuDs1kkayCpSu1H1veMBOOsK6

my specs on my laptop

Running latest windows 10 (1809)

Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 15 7000 Gaming
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 16384MB RAM
Available OS Memory: 16250MB RAM
Page File: 11776MB used, 7417MB available
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
Carrd name: NVIDIA GeForce GTX 1050 Ti


Kind Regards,
chris

fences
13,017 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Thank you AzDude.

FYI, initially I logged a ticket via the support desk, but I was told to use the forum instead, and the ticket got closed.

Looking forward to hearing from the support team.

Regards,

chris

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

So far not impressed with the support.

 

Posted a message on steam forums - no replies

Logged a ticket with stardocks help-desk. It was closed and I was told to post the question here.

Posted a message here - no feedback, no acknowledgement from the developer.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Need more informations.

1. Are the Portal Fences linked to networked drives?

2. Looking at your video there was only one flickering Fence. Is the problem only from this Fence or it happened on all fences randomly?

Thank you.

Basj,

Stardock Community Assistant.

Reply #5 from Stardock Forums Top

Hi,

 

1. Are the Portal Fences linked to networked drives

No, everything is on a local drive (SSD)

 

2. Looking at your video there was only one flickering Fence. Is the problem only from this Fence or it happened on all fences randomly?

I've not created many portal fences, but from what I can see up until now, is it is not random. It's usually when the portal fence contains several folders/documents when the flickering occurs.  Non-portal fences are fine - I've not encountered any flickering with them so far.

When I say "flicker" -  it could be that the portal fence is being refreshed several times.

It's not a deal breaker, but it does take away from the smoothness and feel of the UI.

As a interim workaround I've change the fence portal layout/view from "details", to "list"

 

Regards,

chris

Reply #6 from Stardock Forums Top

Hello,

I recognize the flickering on my system too, when I put my portal fences to details view. It flickering couple of time but usually very fast flickering. Usually ends within a second or less. Don't bother me much but, I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

It is a known issue and is being looked into.

Thank you for the added details.

----------------
Sean Drohan
Stardock Customer Service Manager