Purchased on Steam and Software asking for activation

from Stardock Forums

tryed to activate online with steam account and key listed on site but says not linked.

fences
6,096 views 1 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. There should not be any key required to activate if you purchase through steam.

Please try this.

1) Do the purge. Use this steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling

but do not do the install part yet.

After you run the purge, reboot, look in Steam to see if there is still an uninstall option:

 

https://cdn.stardock.us/support/uploads/2018-09-20_09-44-07.png

 

If so, use it.

 

After, make sure no Fences directory exists here:

 

C:\Program Files (x86)\Stardock

 

If so, delete it.

 

After, make sure no Fences directory exists here:

 

C:\ProgramData\Stardock (note that that is ProgramData not Program Files (x86) )

 

If so, delete it as well.

 

After reinstall from Steam and Steam only, it should not ask you for a key. If it does try this again:

 

https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ#steamkey

 

You absolutely should have sassteam.exe if you only have the Steam version installed.

 

Try that and let us know.

Thank you.

Basj,

Stardock Community Assistant.