shinobitiger

Join Date 09/2018

Fences3 - Bad graphic when using the Roll-up fence feature

Hi,

I have a graphic issue when using the roll-up fence feature of fences 3. The background of the fence are broken after several roll up. Iam using Windows 7 pro and also using Deskscapes 8 and cursorFX plus software. Please see the video on youtube for more details.

Thanks.

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AzDude

Join Date 11/2002

+552

Hello,

Sorry you are having issues.

Would you please do a PURGE: https://forums.stardock.com/486084/fences-support-faq#reinstalling

Reboot and ReInstall the latest version from your StarDock Account.

Then report back here , Thanks.

AzDude
Stardock Community Assistant

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Hi, I tried all steps that you mentioned above include using the newest version of fence but the issue still exist. I found the rule to replicate this issue, this only happens when we have fences on multiple desktop pages. Try to roll-up fences on one page then slide to another desktop page and roll-up fences on that page then this issue will appear. Please see the youtube video for more details.

Hope you will find a way to fix this.

Thanks.

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Just curious, if you totally turn off Deskscape, does the problem still there?

Thank you,

Basj,

Stardock Community Assistant

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Hi basj,

As you guest if the DeskScape is turn off then this issue does not appear. So what about the solution for this? I want to run both DeskScape and Fences 3 at the same time, please help to fix this.

Thanks,

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I have another one. If you turn on DeskScape but just load Static Wallpaper does the problem still there? I can't directly help you solve this one but I can help Stardock Support team to get as much information as possible for them to work on. Appreciate your feedback and patience.

Basj

Stardock Community Assistant.

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Hi Basj,

That's ok if i can help you guys find out the root cause of this issue, I tried to use a static wallpaper of Deskscapes and this issue still happens.

Thanks.

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Can you try the purge and reinstall again but this time on deskscapes follow these steps https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Do remember to reboot before testing the fences problem.

Try that and let us know.

Thank you,

Basj,

Stardock Community Assistant

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Hi Basj,

I tried to purge and reinstall deskscape with newest version, also reboot my computer before testing the fences but the problem still there.

Thanks.

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AzDude

Join Date 11/2002

+552

Hello,

Sorry to hear you are having issues.

I'm running Dreams and roll up fences daily with clear views no blur .

At this point let's try updating Video Codecs , I use K Lite ( free download ) https://www.codecguide.com/download_k-lite_codec_pack_mega.htm

also you might try in Windows /Control Panel/Systems/Device Manager/Display Adapters/update drivers

Updated codecs and video drivers should allow you the best in Dreams Quality

and Fences should not cause any problems with that .

Using the latest versions of both apps.

AzDude
Stardock Community Assistant

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AzDude

Join Date 11/2002

+552

Hello,

A Video Capture of my desktop running a Dream and Fences Roll up

Liink https://www.youtube.com/watch?v=QZCWNYP1_N8&feature=youtu.be

AzDude
Stardock Community Assistant

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Hi AzDude,

Thanks for your suggestion. I want to know what's your OS version, if you use windows 10 then this problem will not happens(I tested this on a computer that run windows 10). As i said this only happens if you use windows 7 and use the multi desktop pages function of Fences3. Iam not sure about the codec version of my computer but i have installed PotPlayer with all of its newest codec. About the display driver i already installed newest driver from my VGA's brand. I think the best solution for me right now is not using the multi desktop pages function of Fences3 but i hope you guys consider this is a bug of your software and will fix it in the next update of Fences3.

Thanks.

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