WHY IS KVM PRO NOT IN MY DOWNLOADS? BOTH LINKS GO TO STANDARD!

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WHY IS KVM PRO NOT IN MY DOWNLOADS? BOTH LINKS GO TO STANDARD!

multiplicity
8,210 views 11 replies
Reply #2 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Curtains - Customize Windows with additional styles
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you were having trouble, however, it seems you were able to purchase \ activate \ resolve your issue after we received your ticket.

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Sean Drohan
Stardock Customer Service Manager

Reply #4 from Stardock Forums Top

WRONG! I HAVE SO FAR PURCHASED TWO ADDITIONAL LICENSES BECAUSE I COULD NOT DOWNLOAD THE KVM PROGRAM DIRECTLY FROM ANYWHERE! WHAT KIND OF SCAM OPERATION HAS THIS BECOME? I HAVE NOW BEEN FORCED TO BUY TWICE  - I HAD TO PAY FOR AN UPGRADE THROUGH THE RUNNING STANDARD PROGRAM! SOMETHING I ONLY NEED ONE LICENSE FOR!

Reply #5 from Stardock.net Forums Top

Hello,

Sorry to hear you are still having trouble.

First, please avoid using all caps - I can hear you fine at the normal case volume. 

Quoting admin69, reply 4

WRONG!
End of admin69's quote

This was what we have in the logs for your email address and :

Multiplicity 3 KVM Pro
8/25/2018 3:38:43 AM
ZENBOOK
*****@cycles.cc

Someone activated admin69.....

You have only the 1 upgrade SKU / purchase under *****@cycles.cc

Quoting admin69, reply 4

I HAVE NOW BEEN FORCED TO BUY TWICE
End of admin69's quote

How were you 'forced'?

Quoting admin69, reply 4

SO FAR PURCHASED TWO ADDITIONAL LICENSES BECAUSE
End of admin69's quote

Since you have the aforementioned one working (noted above), I would assume you want other, redundant, ones refunded, yes?  If so, I need to know (via a PM, not a post here) what email address they were purchased under or an order number (fine to post here).

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Sean Drohan
Stardock Customer Service Manager

Reply #7 from Stardock Forums Top

Please do not post your product keys on a public forum.

 

Reply #8 from Stardock Forums Top

Quoting admin69, reply 6

Do you not know even how to view my purchased licenses?
End of admin69's quote

While frustration is understandable (and shared), please remember I am trying to help you, admin...

That said, please let this be a warning that any poor word choices and tone, those that do not relate to the topic at hand and resolving your issue, will result in a closing of the thread and a refund of the known purchases.

The installer for MP is a base, meaning, for every version, there is only 1 installer - it is the key used that determines the version / features.  If you have a KM version you want to have be KVM or KVM Pro, you need to use the 'Change License' button no the 'About' tab on the Primary MP PC:

 

Reply #9 from Stardock Forums Top

No refund is requested. However when and if I decide to add other primary computers I would request a downloadable file that allows me to "upgrade" to pro WITHOUT needing to click a link in the standard version that will ONLY FORCE ME TO BUY YET ANOTHER LICENSE and be able to accept one of my unused keys to register and "UPGRADE" it! 

Please send me this KVM pro installation file which I have purchased now three times!

 

Reply #10 from Stardock Forums Top

In my versions there is no "KVM pro key accepted"!

You are showing me the already upgraded version!

This does not work from my side!

Only if I purchase a new key - why is this so difficult for you to understand?

Reply #11 from Stardock Forums Top

Quoting admin69, reply 10

why is this so difficult for you to understand?
End of admin69's quote

I did warn.

The thread is now locked, I have done the refund.

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Sean Drohan
Stardock Customer Service Manager