Cart Search
New Topic
Forum Home | Login
We have re-enabled logins for the forums, please be aware that you may need to reset your password or register for an account again while we continue to restore full functionality.
hybrid79
hybrid79
Join Date 08/2018
+5

Refreshing Desktop Rollup Function

August 15, 2018 10:18:58 AM from Stardock ForumsStardock Forums

Hello when I use the Rollup Function of Fences and the Fences disappears, the icons are still visible on my desktop (broken view). After I am refreshing the desktop the broken icons disappears.

 

What can I do?

 

Fences Version is 3.09

Problem is only on my Laptop, it has a 4K Display.

fences
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
basj
Join Date 03/2001
+1598 sdemployee
Reply #1 August 15, 2018 10:25:48 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Do you have Deskscapes or something similar managing your wallpaper?

Basj,

Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
hybrid79
Join Date 08/2018
+5
Reply #2 August 15, 2018 10:31:51 AM
from Stardock ForumsStardock Forums

Hello,

 

no only Windows 10 with Fences.

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
basj
Join Date 03/2001
+1598 sdemployee
Reply #3 August 15, 2018 10:53:35 AM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

Problem is only on my Laptop, it has a 4K Display.

Have you try to update the Display driver?

Thank you,

 

Basj,

Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
hybrid79
Join Date 08/2018
+5
Reply #4 August 15, 2018 10:55:12 AM
from Stardock ForumsStardock Forums

Yes it is the newest driver. I have no problems with icons on desktop, only with the rollup function.

But now I know when I set the windows display settings to more than 200% in my case 300% this error occurs, i need the 300% because of a 4k display.

 

Please help! Thanks

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
basj
Join Date 03/2001
+1598 sdemployee
Reply #5 August 15, 2018 11:01:41 AM
from Stardock ForumsStardock Forums

Try the purge and reinstall steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling

Make sure get new installer file from you account. Install and restart it. Report back.

Thank you,

 

Basj,

Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
basj
Join Date 03/2001
+1598 sdemployee
Reply #6 August 15, 2018 11:42:14 AM
from Stardock ForumsStardock Forums

Quoting hybrid79,
reply 4

But now I know when I set the windows display settings to more than 200% in my case 300% this error occurs, i need the 300% because of a 4k display.

 

Please help! Thanks

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
hybrid79
Join Date 08/2018
+5
Reply #7 August 16, 2018 11:04:15 AM
from Stardock ForumsStardock Forums

Thanks. Any news?

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
sdrohan
Join Date 10/2012
+703 sdsupport
Reply #8 August 16, 2018 11:16:32 AM
from Stardock ForumsStardock Forums

Quoting hybrid79,
reply 7

Thanks. Any news?

Did you do the purge that was recommended prior?

----------------
Sean Drohan
Stardock Customer Service Manager

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
hybrid79
Join Date 08/2018
+5
Reply #9 August 16, 2018 11:39:01 AM
from Stardock ForumsStardock Forums

YES!!

Reason for Karma (Optional)
Successfully updated karma reason!
hybrid79
sdrohan
Join Date 10/2012
+703 sdsupport
Reply #10 August 16, 2018 11:56:31 AM
from Stardock ForumsStardock Forums

I have forwarded your report to our Development Team for their review and recommendations.

I cannot, however, provide a timeline for a response or resolution. 

We really do appreciate your feedback, thanks.

----------------
Sean Drohan
Stardock Customer Service Manager

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: