KVM mode screen no longer full view

from Stardock Forums

I have a secondary computer being controlled through KVM mode. Prior to a reboot of that system,in KVM Mode, that secondary system screen filled the KVM Mode UI, so I had a complete 24" monitor view of that secondary system.

After a reboot of that secondary system, the KVM Mode UI is no longer completely filled out. the 24" monitor is about 2/3 filled, and the KVM mode UI fills the rest with black bars on each side.

Is there a setting I can't find to make the secondary computer in KVM Mode use an entire 24" monitor on the primary?

multiplicity
13,532 views 13 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your feedback and patient.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Thank you. I'm subscribed to this topic.

CursorFX - Customize your Windows cursor
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Try:

and / or:

Reply #4 from Stardock Forums Top

Thanks for the suggestion. I think between those settings, and the fact that somehow the secondary computer's display setting had been changed from it's recommended of 1920 x 1080, all is now well.

A more complete setup disclosure:

The primary is a Windows 10x64 Dell Precision 5520 laptop running through a Dell TB16 dock. Two Dell monitors connected to the dock. Extended display in use

The secondary we've been talking about is a custom build 7x64

Sometimes after I close KVM mode, and reopen later, it does not open on the monitor I'd been using for KVM mode. But, I think I've tinkered with it enough now to know how to get it back to where I want it.

Reply #5 from Stardock Forums Top

Side note:
Are you aware of any upgrade or other discounts at present time? I received one in my inbox a little while ago (perhaps anniversary related?), but it expired before I was ready to commit. I've got 7 days left on the trial. I've been a long time user of the version 2 Multiplicity. The KVM Pro I've been trialing seems to fit all my needs quite well.

Reply #6 from Stardock Forums Top

 

Quoting tetonbob, reply 5

Side note:
Are you aware of any upgrade or other discounts at present time? I received one in my inbox a little while ago (perhaps anniversary related?), but it expired before I was ready to commit. I've got 7 days left on the trial. I've been a long time user of the version 2 Multiplicity. The KVM Pro I've been trialing seems to fit all my needs quite well.
End of tetonbob's quote

Hello,

Try this link:  https://www.stardock.com/products/multiplicity/

 

 


AzDude
Stardock Community Assistant

Reply #7 from Stardock Forums Top

Hi AzDude. Thank you.

That just goes to the main page, and checkout with normal pricing. I'd have loved to take advantage of the Anniversary discount offer, but I'd just started my trial and to me it makes sense to run the entire trial period of a software before commitment.

Is it possible for Support to extend that or other discount to me?

Another odd thing, when I enter my email to see of there are any upgrade discounts available to me, I'm told there are not. I guess they are only available for v3 customers. But the odd thing is, on the response page, I'm shown a price of $59.99, but when I click the button, it shows full price also. So I guess that discount is not available either and the page needs updating? Or something is broken on the upgrade button/flow?

 

cart

Reply #8 from Stardock Forums Top

Hello,

I'll check and see if anything can be done.


AzDude
Stardock Community Assistant

Reply #9 from Stardock Forums Top

Thank you! |-)  

Reply #10 from Stardock Forums Top

Quoting tetonbob, reply 7

I guess they are only available for v3 customers
End of tetonbob's quote

That is correct.

Quoting tetonbob, reply 7

But the odd thing is, on the response page, I'm shown a price of $59.99, but when I click the button, it shows full price also. So I guess that discount is not available either and the page needs updating? Or something is broken on the upgrade button/flow?
End of tetonbob's quote

When I use your email (or any false / invalid one), I get those options but all but KM fail (no 'full price is shown').  Instead:

You likely have the product in your cart already and that is why you see a 'full price' item.  If you remove it, you will get what I did.

That said, it is not displayed well (the options) and will consider alternate language / presentation.

Thank you for pointing it out.

Regards,
Sean Drohan
Stardock Customer Service Manager

Reply #11 from Stardock Forums Top

Hi Sean. Thanks for your reply. Just so I'm clear, there are no current discounts available? v2 served my needs so I couldn't justify the upgrade to v3 when v2 was working for me. My needs have recently changed, and KVM Pro seems to fit those needs.

Reply #12 from Stardock Forums Top

Quoting tetonbob, reply 11

Hi Sean. Thanks for your reply. Just so I'm clear, there are no current discounts available? v2 served my needs so I couldn't justify the upgrade to v3 when v2 was working for me. My needs have recently changed, and KVM Pro seems to fit those needs.
End of tetonbob's quote

I have PM'd you a coupon.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #13 from Stardock Forums Top

Great! Thanks for your help and attention! Activated with ease. |-)