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immature_tomato
Join Date 04/2015
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"New icon" Position Bug & Some questions

June 19, 2018 11:00:25 AM from Stardock ForumsStardock Forums

Hello. (Sorry! My English skill is so terrible. It may be difficult to read.)

I investigated this bug, but cannot find the same case so write it here.

If i create a new icon on my desktop, it will be created in a strange space between the 2 displays. (image below)

Desktop

Since "Create new icon from right click" is specifying the position, there is no problem. This bug will happen if I create a new icon without specifying a position, such as "Save with name" from Program. Fences seems to be able to create icons only within the green range of the image. (Of course, there is no problem if I turn off Fences) 

These icons are obviously off the grid.  

There are some issues that might be related to this bug. Sorting is not working.

 ―Sort by Name→ 

Yeah, It does not mean that just does not work, it is buggy. I don't even know what is being sorted by.

Why does this happen? And how can I fix this? Even if I reinstalled Fences, the bug was still intact.

fences
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immature_tomato
basj
Join Date 03/2001
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Reply #1 June 19, 2018 11:25:35 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Honestly, I am not quite sure what the problem is. Since, from your screenshot, I am not sure where is your fences are. Is all of it set to be transparent? If there is some overlapping between one another or not. And if it outside of fences, please make sure align icons to grid is selected.

With regard with sorting problem. The current version 3.0.9.11 have solve all the sorting problems. If you already with this version and you still facing sorting problem. Please use the purge and reinstall steps mentioned here : https://forums.stardock.com/486084/fences-support-faq#reinstalling

Try it, reboot, retest and let us know.

Thanks

Basj,

Stardock Community Assistant.

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immature_tomato
immature_tomato
Join Date 04/2015
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Reply #2 June 19, 2018 2:21:38 PM
from Stardock ForumsStardock Forums

Thanks for reply.

First, My fence is not in the screenshot. I gave up this bug and have not used Fences for a while.

Yes, "Align icons to grid" is selected. I tried reinstalling with a .bat file, but this bugs did not disappear. (Yes, I restarted)

and I feel that the sort has deteriorated. I made a movie to make it easier to understand. This is the bug I have.

https://www.youtube.com/watch?v=y7z2KPV7CXA

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immature_tomato
AzDude
Join Date 11/2002
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Reply #3 June 19, 2018 2:27:35 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

 

AzDude
Stardock Community Assistant

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AzDude
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Reply #4 June 19, 2018 2:31:57 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

A little more info ,please.

Windows version , Fences version ?

 


AzDude
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immature_tomato
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Reply #5 June 20, 2018 3:22:01 AM
from Stardock ForumsStardock Forums

Here it is.

Windows 10 Home 

Fences 3.0.9.11

Thank you for your quick and polite response.

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immature_tomato
basj
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Reply #6 June 20, 2018 3:39:28 AM
from Stardock ForumsStardock Forums

Hello,

Could you please try the clean boot steps to iron out if there is conflicting apps causing the problem. https://forums.stardock.com/486084/fences-support-faq#cleanboot

Thank you,

Basj,

Stardock Community Assistant

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immature_tomato
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Reply #7 June 20, 2018 10:10:20 AM
from Stardock ForumsStardock Forums

Hello.

I am sorry, but this did not help. Even if the bug is clean booted with a new account, it is there.

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immature_tomato
basj
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Reply #8 June 20, 2018 11:06:24 AM
from Stardock ForumsStardock Forums

Hello,

We have reproduced your problem internally, we are currently looking into the problem. Please keep an eye on the forum for any updates. We appreciate your feedback.

Basj,

Stardock Community Assistant

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immature_tomato
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Reply #9 July 2, 2018 7:35:38 AM
from Stardock ForumsStardock Forums

It's a really rude question, but did you truly succeed in reproducing it internally? 

If you think that "It's going to happen only in his environment. We will not touch about this", say so. That way, I do not need to see it here everyday.

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basj
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Reply #10 July 2, 2018 7:59:27 AM
from Stardock ForumsStardock Forums

Quoting immature_tomato,
reply 9

It's a really rude question, but did you truly succeed in reproducing it internally? 

If you think that "It's going to happen only in his environment. We will not touch about this", say so. That way, I do not need to see it here everyday.

Yes, Sean Drohan, mentioned it to me that he was able to reproduce it internally. Here what happened on his system.

http://sd.stardock.com/Support/uploads/2018-06-20_11-00-05.mp4

But you need to be patience since it will take some time. We appreciate your understanding.

Also please note that Stardock is on Summer Vacation and will be back next week, Monday July 9th.

Thank you,

Basj,

Stardock Community Assistant

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immature_tomato
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Reply #11 July 2, 2018 8:31:07 AM
from Stardock ForumsStardock Forums

Thank you for the quick and accurate reply, and I am so sorry for my rude question. 

Enjoy your summer vacation. No reply is necessary.

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immature_tomato
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Reply #12 July 2, 2018 8:31:08 AM
from Stardock ForumsStardock Forums

I hope the problem will be resolved.

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immature_tomato
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Reply #13 November 20, 2018 1:03:30 AM
from Stardock ForumsStardock Forums

So... Has there been any progress regarding this matter?

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immature_tomato
basj
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Reply #14 November 20, 2018 1:12:42 AM
from Stardock ForumsStardock Forums

Sorry, No news on it yet.

Thank you,

 

Basj,

Stardock Community Assistant

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