Connectivity Issues

from Stardock Forums

Running MP (KVM build 00090) on two Win 10 laptops. MP has worked beautifully for months. Now no connectivity (icon grey in system tray) on Primary on Home Network. 

I have run MPportfix on both. I have uninstalled and reinstalled using Purge_MP on both. Still no connectivity. I have removed the slave from the seamless grid, removed the device and added it back via IP. When I add it back and check connectivity I get the message "multiplicity was able to connect to this computer". I have also rebooted my home router and reset it to factory defaults (just in case). 

Oddly, when I reboot the primary, I get connectivity for a few seconds and can see the mouse move on the slave. Then icon in the tray goes grey. 

I have read every post on this forum (and followed every link) and believe that I have tried every recommendation.  Clearly I am missing something. 

I would appreciate any insight someone might offer.

JB

multiplicity
8,162 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Meanwhile you should browse through our FAQ section : https://forums.stardock.com/486104/multiplicity-support-faq

Thank you.

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

As a follow up. When I connect my "main" device up to Ethernet, MP works fine. This is not a viable work around as I need both devices on wireless. I would appreciate any insight as to what that mean (specifically) regarding my wireless connection or firewall (which is currently disabled) rules. 

Thanks

Elemental: Reforged
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. Also please note that Stardock is on Summer Vacation and will be back next week, Monday July 9th.

We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Additional follow up

 

I have noticed that I can control both devices (connected via wireless) on a reboot up until I log into the primary device. In other words, if I sit at the windows logon screen, I can control the secondary device. Once I log in, the connection will drop.

 

For what it is worth, I have not heard from the support team and I am a paying customer. 

Reply #5 from Stardock Forums Top

Hello,

Please be aware that the Support Desk is Closed for Summer Vacation will be back July 9th,

but I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #6 from Stardock Forums Top

I reply to this message because it seems related to my issue.  However, I see no response from the after their return on July 9th.  Has the problem been solved?

Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting railroad, reply 6

I reply to this message because it seems related to my issue.  However, I see no response from the after their return on July 9th.  Has the problem been solved?
End of railroad's quote

Please see:
https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

Sean Drohan
Stardock Support Manager