Want a refund

from Stardock Forums

Now that Classic Shell is going away, I looked around for an alternative and found Start10.  Sounded interesting.  I loaded it and liked it.  Decided to buy it.

I will use it on 2 computers at home so I saw 3 options.

1.   Free Trial 30 days

2.   Start10 $4.99

3.   A bunch of other programs $29.99.  I chose this one because free updates was listed (but it didn't say just for 1 year)

After I paid 59.98 I got an email that informed me my free updates is only 1 year.  I am thinking I don't want that since all I need is the Start10.  I emailed them and said I wanted a full refund and they didn't provide it.  They sent me a link telling about about the updates instead.  

Honestly, I thought it is a little cheeky to put the 1 yr part in fine print.

Then after reading more I saw I can use 1 license on 5 machines at home ( I also didn't find that until after I have purchased) I decided I would go ahead and keep 1 license and just get a refund on 1. 

I wrote today and said I would like a refund for 1 license.  They didn't respond yet.

Maybe they will later.

As a new person just finding your program I'm not overly impressed with the lack of transparency about updates and the number of machine I can use it on.  I've been working with microcomputers over 20 years so I'm not stupid.  But I do assume I will be told important information before I pay.

Will someone who works there give me the lowdown about getting a refund back for 1 license also how does it work if I keep one of the licenses.  What will happen after 1 year?  Will I have to pay more to use the product.  

I would appreciate a typed answer and not just links.

Thank you.

 

 

 

 

 

 

 

3,008 views 3 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Here is what I can help you with:-

1) For Refund you can use this link to submit a ticket : https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

2) As for more info on Object Desktop and how the Subscription work, you can refer to its FAQ link. https://forums.stardock.com/486310/object-desktop-support-faq

Please let us know if you need more information and assistant.

Thank you.

Basj,

Stardock Communty Assistant.

Reply #2 from Stardock Forums Top

If I decide to use all the programs, what will it cost to renew?  If I don't have an idea what will be the cost I will not start using them.  The links you provided do not tell me costs.

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.