Groupy makes Powerpoint 2016 unstable

from Stardock Forums

If Groupy (v1.16) is ON when opening a PPT file with Powerpoint 2016, Powerpoint reports it has become unstable. You must use Task Manager to close Powerpoint.

With Groupy OFF, Powerpoint launches, opens files, and behaves as expected.

If I turn on Groupy with Powerpoint open and a PPT open, it becomes unstable and unusable. Turn off Groupy and the Powerpoint "unstable" message disappears. Not sure I trust Powerpoint in this state, so I restart it.

Has anyone else discovered an issue with Groupy and Powerpoint? Word and Excel operate well with Groupy enabled. I can mix Word and Excel files in the same group.

I tried disabling Groupy for all Powerpoint Windows, but I was unsuccessful in eliminating the error message.

I look forward to your replies.

 

Regards,

Jerry

groupy
22,748 views 25 replies
Reply #2 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Ashes of the Singularity II
Reply #4 from Stardock Forums Top

AzDude,

Thanks for the solution. I ran multiple, grouped Powerpoint documents today - no errors or problems. Great!

 

Thanks,

Jerry

Reply #5 from Stardock Forums Top

Glad to hear , Thanks for reporting back .

Reply #6 from Stardock Forums Top

I still have the same problem that powerpoint keeps saying unstable after re-installing. Interestingly, the problem only occurs when I'm opening PPTs from one course I'm taking, for the other courses' PPTs, the problem doesn't occur yet.

Reply #7 from Stardock Forums Top

Hello,

You can try to disable hardware graphics acceleration on Powerpoint. I read somewhere it help stability problem. Powerpoint -> File -> Options -> Advance -> Display and tick the "Disable hardware Graphics Acceleration".

Try that and see if it help.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #9 from Stardock Forums Top

Great, Thanks for reporting back. :thumbsup:  :thumbsup:  

Thank you,

 

Basj,

Stardock Community Assistant

Reply #10 from Stardock Forums Top

Hello,

Is a fix planned because even with no hardware acceleration, I have the issue with groupy 1.17 and powerpoint. No problem with word and outlook. Strange ?

 

Thank you.

 

Reply #11 from Stardock Forums Top

Quoting pierreschlosser, reply 10

Hello,
Is a fix planned because even with no hardware acceleration, I have the issue with groupy 1.17 and powerpoint. No problem with word and outlook. Strange ?
Thank you.
End of pierreschlosser's quote

Hello,

Sorry to hear you are having issues. It seem others have solved their problem, one way another, but have you tried the solution AzDude suggested on reply#3 above?

Basj,

Stardock Community Assistant.

Reply #13 from Stardock Forums Top

Quoting pierreschlosser, reply 12

I did it and wait a few days to see if it's OK. I let you know. Thank you.
End of pierreschlosser's quote

OK.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #14 from Stardock Forums Top

Problem remains but depends on some files. Desactivate groupy tabs for PPT and it's OK. The file can be opened. No problem with MS Word.

Reply #15 from Stardock Forums Top

Quoting pierreschlosser, reply 14

Problem remains but depends on some files. Desactivate groupy tabs for PPT and it's OK. The file can be opened. No problem with MS Word.
End of pierreschlosser's quote

If you have sample of PPT that always giving you the problem and you can pass to us the sample and help us see if the problem is re-produceable on my side.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #16 from Stardock Forums Top

Hello, sorry for long time. I will reactivate groupy for Powerpoint and see if I have a specific file for you where the problem always happens.

Reply #18 from Stardock Forums Top

I found the following behavior. I had this problem even if I open the file through explorer. Most of time it happens I open a file from my company network and for security reason I have a message in a yellow box at the top of PPT windows (warning, do you want to modify the file because it comes from network ... not exaclty the sentence). If I don't accept to modify the file (I don't check in the box), the problem occurs. If I check (accept to modify the file) quickly after opening the file, it works. Never had this problem before installing groupy but I'm not sure it comes from groupy. Maybe a new version/correction of PPT which with groupy has this beahvior?

Reply #19 from Stardock Forums Top

Quoting Kademlia, reply 18

Hey,

I am getting this problem every time I open an PPTX attachment from Thunderbird directly. It is not possible to close the application as the warning will popup forever (Shown in the second post). Only way to get out of the loop is to kill powerpoint via taskmanager.


The problem does not occur if the PPTX is saved to disk and opened via explorer.

(Win 10 Pro, Version 1909 x64. Powerpoint 2019 with latest updates, language german)
End of Kademlia's quote

Hello,
Sorry to hear you are having issues. Have you try my suggestion in reply#7?

Basj,
Stardock Community Assistant.

Reply #20 from Stardock Forums Top

Quoting Kademlia, reply 21

Hey,
@Basj
yes sorry I forgot to mention i disabled both hardware acceleration options - this did not prevent the warning from popping up endlessly.
End of Kademlia's quote

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #21 from Stardock Forums Top

Quoting Kademlia, reply 21

As soon as i email it to myself and open it from Thunderbird (resulting in the download-window) directly it results in the popup.
End of Kademlia's quote

But if you save it locally first instead, then open it, it's fine, yes?

Sean Drohan
Stardock Support Manager

Reply #22 from Stardock Forums Top

I know this is old, but I can confirm this, if I try to open a .ppt or .pptx from a network drive or say my NAS drive (also networked) it get the popup that power point is unstable, as shown  a few posts up.  But if you move the .ppt or .pptx to a local drive it works correctly.

Reply #23 from Stardock Forums Top

yes. It is very annoying. It could be a reason for me for not using anymore groupy at work.