No way of working on Win10 x64

from Stardock Forums

By now I am getting pretty fed-up with Fences 3.0 and the support pages as well. I am throwing this into the forum, as for crying out loud, I cannot even create a ticket since I'm told my username/password are incorrect (well, I made it in here, haven't I?) and to make things even worse: a password reset for the ticketing system is simply impossible, since there is no CAPTCHA being displayed! En result: sending  a ticket to support has a 100% fail rate. Good lord!

So here I am, in the forum. I've searched it for similar problems, and they all point to doing a full fresh re-installation, running the "Purge_Fences.bat" file.

Here's what's happening:

- I cannot resize fences (the fences simply do not respond to any mouse movements)
- I cannot create new fences (there's no " create new fence here" pop-up)
- I cannot rename fences
- I cannot move icons into a fence
- I cannot move icons out of a fence

That's pretty much everything in basic functionality that Fences offers.

First I thought: maybe it has to do with my Stardock Desktop subscription having run out of time. So I first renewed it. $20 gone - that was NOT the reason.

Then, I removed Fences, did a restart, reinstalled Fences.
Problems remained.

Then, I ran the "Purge_Fences.bat" file as an administrator, restarted Win10, and did a fresh restall.
Notably, it picked up all old settings (even snapshots) while these SHOULD have been bloody purged.
So much for " purging" .

FYI:

- Fences are NOT set to " locked"  (THAT menu I can see on a right-click)
- the fancy stuff, like applying colours etc are accessible within the Fences Settings, and they can even be applied
Well, I pray for the basic functionality to work first; the bells & whistles are of later concern to me ;-)


End result: Fences won't work, I cannot properly create a ticket for support, and I've spent $20 in vain.
What a nice day this has been.

 

Who can help me out? Might there even BE a way out of this, or should we just ditch this stuff altogether?

Thanks in advance,

kk

 

 

 

fences
10,408 views 7 replies
Reply #2 from Stardock Forums Top

Hello AzDude,

You will be surprised, but i have exactly the same problem as kks2009, but on Win7 x64.

Upon rebooting everything seems OK until you click on existing fence and then it freezes.

You can use shortcuts, you can open Fences 3 settings via right click and even change transparency, color or font. But any action with existing fences are impossible, as well as creating new ones.

Tried Purge_Fences.bat, Clean boot + Purge_Fences.bat, even trial version - the result is the same.

Using Steam version.

Any suggestions or further recommendations?

Thanks in advance!

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #5 from WinCustomize Forums Top

I have Fences running without issue on Win 10 x64 on 3 different machines, so I wonder if the problems have something to do with other installed software/drivers.  I do recall having an issue with Fences on Win 10 a while ago when I updated my Nvidia drivers and firmware.  Fences would not be resized, renamed or moved until I uninstalled the new drivers, etc.  A later revision of the drivers and firmware resolved the issue.

Hope this helps, points you in the right direction.

Reply #6 from Stardock Forums Top

starkers, thanks for the hint.

Updated motherboard drivers (where nedeed), bios and Nvidia drivers.

Nothing changed, same symptoms. Still freezes on any action. Action means click anywhere on existing fence OR right-click settings menu. While hovering over fence upon reboot cursor changes how it should be, but fence immediately freezes on click with no possibility to any further interaction. Shortcuts inside fences still work, though you cannot move them untill Fences is disabled via menu.

So, still waiting for official recommendations.