Why is Stardock not write back ???

from Stardock Forums

I have write to sales@stardock.com a lot of time because I buy the wrong software, but I never gets mails back ? WHY !!!!!

5,082 views 5 replies
Reply #2 from Stardock Forums Top

Which one of these should I choose ??

Product AND Key Retrieval:
https://www.stardock.com/support/productkeyretrieval

For other common questions about any Stardock product, please see:

Account and Activation Help:
FAQ: https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ
Forum: https://forums.stardock.com/forum/1172

Stardock Software:
Each Software product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.com/

Stardock Entertainment:
Likewise, each Entertainment product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.net/

Stardock is providing direct email support for ONLY the following items:

-Refunds
-Potential Fraud
-Email Changes \ Account Merges
-Corp Sales Where Support Was Purchased
-Object Desktop Subscriptions (support is included)

If a ticket is submitted that does not fall in these areas, it may be ignored.

If your issue is in one of these areas, please use the form below:


Offworld Trading Company
Reply #3 from Stardock Forums Top

Just select refunds and leave your ticket number here when done.

Reply #5 from Stardock Forums Top

I have get a mail . starting with :

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.