Purchased but nothing happens

I purchased Object Desktop in 16/12/2017.

However, No email or verification code has been received so far.
 
I also placed a support ticket yesterday, but until now, no one actually give me an answer.

Can anyone give me a hand? 
32,386 views 12 replies
Reply #1 Top

Did you purchase Object Desktop using PayPal? If so does your PayPal account have a different email address than your Stardock account?

Reply #2 Top

No, I just pay with my credit card, the billing adress and email adress is correct. I have got a order receipt.

 No staff answer my question but an automall,

"Hello,


Thank you for the reply, I've processed your order. You should have an emailed receipt.

Please let me know if you have any further questions/concerns.

-
Sean Drohan

Support Manager "

7 days,  that's all I have. Is that funny? :(

Reply #4 Top

Hi Richardlpq9,

Sorry for the mixup and delay.  I'm not sure why your order had not been processed yet.  But I have now processed it and you should receive an email receipt with your information, or alternately you can use the product retrieval link to get your Object Desktop key.

Reply #5 Top

Your costumer service is terrible.

Hello,

We apologize for any inconvenience you may have experienced with your attempts to order. 

Stardock is vigilant in protecting client data and monitoring for fraudulent activity. Your order met some of the criteria we use to evaluate orders for this process.

If you could reply to this email, with some details about the order, we would be able to process it thereafter. If we do not hear from you within two business days we will close the order and ticket.

Again, we apologize for the trouble and delay.

Kind Regards,



If you want you are so concerned about fraud, you should start by not doing it yourselves, because right now I have no money and no software. 



Hi! Yes. What seems to be the problem?

I ordered the stardock object desktop bundle.

I've been using fences trial for 30 days, and I love it.

I really don't understand why can't I buy the object desktop.


Thanks in advance


What is wrong with my order??? You already took my money and I still have no software.

That's just wrong. I need my money back  or my object desktop.


I really hope you make this right in the next few hours.

Thank's in advance.

 

Reply #6 Top

Sorry for your problem, I have informed our Support team.  Please understand that Stardock was on Easter Holiday. Someone will look into your issue later today. Thank you.

Reply #7 Top

hello.

seems broken eggs await you at your return from easter holiday.

1. When i click "try it free" on groopy nothing happens. i have to copy the link manually.

2 same thing happens when i click on download.

3 when i installed "Groupy" it asked for my mail but i have received no mail from stardocks since few hours (i tried to go back, rewrite my name and send it again, also indeed i checked in spam trash)

Reply #8 Top

Hello,

For problems with activation pertaining to a trial version, unfortunately, we do not currently have have an offline activation system in place.

In lieu of being able to experience the trial, if you purchase the product (which does have an offline activation method if that is required), and it does not meet your needs, we will refund it.

Please let me know if you have any further questions/concerns.

Reply #9 Top

thank you.

how do we activate free trial ?

I mean... what can i do to receive your mail from the free trial ?

Reply #10 Top

Make sure your emails are not being blocked 

and follow the instructions above to buy first

then try , if not satisfied it will be refunded 

Quoting julienmarc, reply 9

thank you.

how do we activate free trial ?

I mean... what can i do to receive your mail from the free trial ?

try this link https://forums.stardock.com/484254/getting-your-products-and-keys

 

Reply #11 Top

Quoting AzDude, reply 10

Make sure your emails are not being blocked 

and follow the instructions above to buy first

then try , if not satisfied it will be refunded 


Quoting julienmarc,

thank you.

how do we activate free trial ?

I mean... what can i do to receive your mail from the free trial ?



try this link https://forums.stardock.com/484254/getting-your-products-and-keys

 

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