First Purchase Upset

Win Optimizer 15 9.99 USD Sale Offer

from Stardock Forums

Dear Stardock. 

Last December 10, 2017, I purchased your Ashampoo Win Optimizer 15 Product. 

I was expecting an instant download experience - after the checkout process. 

Instead, I received an e-mail from "fraud sales" asking me to answer within two business days or else the order would be cancelled.

It also stated that there will be a review first before I get billed. 

I then immediately answered the e-mail providing details such as the Order Number and my Full Name etc .. 

However, up to this time, there is still no response and NO SIGN OF ANY PRODUCT DELIVERED. 

But THE MONEY WAS ALREADY DEDUCTED FROM MY BANK ACCOUNT - when I checked it this morning. 

The reason I'm upset with this is because I know of a similar experience with this fraud checking thing. 

What happened at that time was that the card was charged multiple times - with no product. 

I hope that it does not happen to me..

I merely purchased your product on sale and I want to use it. 

I  purchased it with my money and so I expect a simple delivery of the product. 

This is really upsetting for me and I hope you do understand my sentiments on this. 

Cordially, 

LOURDES 

A New Stardock Customer

1,403 views 1 replies
Reply #1 from Stardock Forums Top

This is the timeline for your order as we see it.

  • Posted on: 09 December 2017 11:46 PM (order placed and a notice sent to you)
  • Posted on: 10 December 2017 12:18 AM (your response)
  • Posted on: 10 December 2017 12:37 AM (your second response)
  • Posted on: 11 December 2017 02:17 PM (our response on the processing of your order)

While it is regrettable that you had to wait, Stardock takes fraud VERY seriously.  While some legit orders do occasionally get flagged (as yours did), its hard to apologize for our overall effort and commitment to keeping client money protected (to the degree we can).

Again, sorry for your delay.