Lack of support

Can I pay for support?

from Stardock Forums

Getting support seems to be a nightmare for me. I am willing to PAY for assistance. Does anyone know how to get phone assistance? A company relying upon forums to give support is akin to going to an emergency room and getting advice from other patients as opposed to actually seeing a doctor. If Stardock cannot or will not offer REAL SUPPORT then I am perfectly ok with paying double or triple the cost of the software. Software does me NO good if I cannot get it to function properly. 

3,005 views 3 replies
Reply #1 from Stardock Forums Top

Support can be contact here: https://esupport.stardock.com/index.php?/Tickets/Submit

These are community forums where we try to assist, but official support can be obtained through the link above.

Reply #2 from Stardock Forums Top

Support?  What support...

 

We purchased Object Desktop a week ago and are still trying to get a license. We have sent multiple emails and have had no response past the robot. We have tried ringing the office multiple times during office hours and have had no reply.

 

So yes.  Support?  What support...

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Reply #3 from Stardock Forums Top

Quoting eng6, reply 2

Support?  What support...

 

We purchased Object Desktop a week ago and are still trying to get a license. We have sent multiple emails and have had no response past the robot. We have tried ringing the office multiple times during office hours and have had no reply.

 

So yes.  Support?  What support...
End of eng6's quote

What is your ticket number?