License upgrade support ticket not getting response

from Stardock Forums

I made a support ticket on the morning of Monday the 17th and it is now Friday the 21st and no response.

Ticket ID: DYV-925-97144

I made a reply in another post yesterday about the same issue here and someone asked for my ticket id but nothing has happened since. I have been a Multiplicity KM user for a while and purchased an upgrade to KVM but it is still only allowing me the KM features.

I am in SW development myself so can appreciate being busy and the complexities that go with it, but letting a support ticket go 4 days with no response is unacceptable.

multiplicity
8,678 views 2 replies
Reply #1 from Stardock Forums Top

Likely because you responded to your own ticket (resetting your place in line) and after a holiday weekend (Fri-Mon) there may be more than higher volume. I've responded to your ticket.

Reply #2 from Stardock Forums Top

Received and outlined steps worked. Proper license is being used now and I have full KVM features.

 

Thanks.

 

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