[Question] How long will they send me my fences 3 serial number after purchase ?

from Stardock Forums

Hi everyone!

Yesterday, I've purchase for Fences 3 full version. 

https://drive.google.com/open?id=0B1-6EKWApfGPSXhjbXpNX2doMkk


And I've received this email in this morning :

https://drive.google.com/open?id=0B1-6EKWApfGPUmVycnJuUE5taWs

 

They said I'll receive my Fences 3 serial number after 24 hours purchase but I still have nothing now.
Anyone have the same problem ? Please give me some advice.

Sorry for my bad English

Thanks! 

 

 

fences
29,896 views 10 replies
Reply #1 from WinCustomize Forums Top

The email response you received requested certain details.

You must respond to that email within 48 hrs. or your purchase will be cancelled.

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Reply #2 from Stardock Forums Top

I've gone ahead and processed your order montella. You should receive an email shortly.

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

Quoting DrJBHL, reply 1

The email response you received requested certain details.

You must respond to that email within 48 hrs. or your purchase will be cancelled.

Thank you, I've respond to that email. 

Quoting The_Gear, reply 2

I've gone ahead and processed your order montella. You should receive an email shortly.

Thank you so much. Should I do another step to receive it or just keep refresh my inbox ?  :grin:

Reply #4 from WinCustomize Forums Top

Quoting montella8504, reply 3

Thank you so much. Should I do another step to receive it or just keep refresh my inbox ? 

If you don't see the email in the inbox of the account linked to your Stardock account within a few hours, then make sure to check the 'spam' folder in that account.

Glad Support has helped you with this! Welcome to Wincustomize! :)

Reply #5 from Stardock Forums Top

My registered email for stardock account is the same email account that I was used to purchase the full version of Fences 3. I'm waiting for that mail now, still nothing here, but I hope I can receive it soon.  

Reply #6 from Stardock Forums Top

Quoting DrJBHL, reply 4


Quoting montella8504,
reply 3

Thank you so much. Should I do another step to receive it or just keep refresh my inbox ? 



If you don't see the email in the inbox of the account linked to your Stardock account within a few hours, then make sure to check the 'spam' folder in that account.

Glad Support has helped you with this! Welcome to Wincustomize! :)

Could you help me please ? I still not receive any license code or something like that in my inbox, while my Visa is debited 2 days ago? 

Thank you for you help.

Reply #7 from Stardock Forums Top

I'm looking into this now montella. My apologies. I will respond to the ticket and would ask if you could as well from now on as that's the quickest way to get support's attention.

Reply #8 from Stardock Forums Top

Quoting The_Gear, reply 7

I'm looking into this now montella. My apologies. I will respond to the ticket and would ask if you could as well from now on as that's the quickest way to get support's attention.

Thank you so much, I've receive my product key.

Just one more question : Can I use it both for my PC and my laptop? Or I need to purchase another product key for my laptop  :grin:

Reply #9 from Stardock Forums Top

https://www.stardock.com/support/software_eula.aspx

Use on a personal computer:

  1. An Individual User may:

    1. Install, use and activate one (1) copy of the Software on up to five (5) unique personal computers simultaneously that are owned by you for your personal use.

Reply #10 from Stardock Forums Top

Quoting Island, reply 9

https://www.stardock.com/support/software_eula.aspx

Use on a personal computer:

 


    1. An Individual User may:



        1. Install, use and activate one (1) copy of the Software on up to five (5) unique personal computers simultaneously that are owned by you for your personal use.

 


Oh, my mistake, thank you so much. 

Thank you all for your help. This is the greatest support forum I've ever join. Thank you again.