Downloading and installing updates never progresses

from Stardock Forums

Downloaded and installed Fences 3.0.1 yesterday. Shortly after installation got a notification about upgrading to the latest version. Ok'd the upgrade and a dialog pops up telling me to wait while the update is downloaded. But it doesn't progress, staying stuck at 0 bytes. I left it running for at least an hour. The behaviour is the same this morning.

This is on a Windows 10 machine.

Knowing where it is trying to connect to would make this easier to trouble-shoot. This is in an office environment with a firewall appliance involved, so that may be the culprit.

fences
8,164 views 3 replies
Reply #1 from WinCustomize Forums Top

I would suggest you contact support. Make sure you tell them what is going on but also let them know you are behind a firewall. Only send in one ticket and you will receive an auto reply back. Sending in additional tickets will keep moving you to the bottom of the cue or list. 

 https://esupport.stardock.com/index.php?/Tickets/Submit

Reply #2 from Stardock Forums Top

You might also grab the update and install it directly from https://store.stardock.com/myaccount/products

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Thanks for the suggestions. Manually installing the update will take the pressure off. On the upside, this issue gave me an excuse to have a deep look into our firewall. I suspect that will bare fruit. If it doesn't, I'll work through support.