Error - Passcode Is Incorrect

from Stardock Forums

I have a three monitor Win10 Pro PC running MP as primary. I have added a one monitor Win10 PC running MP as secondary. MP primary connects to MP secondary, but shows the error message "Multiplicity was able to connect to the computer, but your passcode is incorrect". The passcodes are identical, I re-typed them in both the MP primary and MP secondary. The encryption key is the same. Both are running version 3.42 KVM Pro Build 00078.

I have used MP previously on Win7 Ultimate PCs flawlessly. Anyone know how I can fix this error? Thanks in advance!

multiplicity
9,335 views 6 replies
Reply #1 from Stardock Forums Top

Please uninstall and reinstall and let me know if it continues.

Reply #2 from Stardock Forums Top

This is happening to me as well. Seamless works just fine, but KVM mode is now stating the passcode is incorrect. I've tried changing to a new passcode and same issue. It says it can connect but my passcode is incorrect. It seems silly to have to uninstall and reinstall, but I'll try it.

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Update: I uninstalled and reinstalled on both machines, and it is now working.

Reply #4 from Stardock Forums Top

Glad it's working for you now. :)

Reply #5 from Stardock Forums Top

Quoting The_Gear, reply 1

Please uninstall and reinstall and let me know if it continues.
End of The_Gear's quote

 

I un-installed and re-installed the latest version on both PCs. I still have the same problem. Any other ideas to resolve this issue?

Reply #6 from Stardock Forums Top

Please submit a ticket to support. With your ticket, if you could also link to this forum post, it would be most helpful:

https://esupport.stardock.com/index.php?/Tickets/Submit