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WinCustomize Forums
Yesterday I bought GoodnightEarth, without having an Account, so i din´t get it. Then I made an account and bought it another time and i still dont got it! it is not in my Skin List
Why?!
Have you contacted Support? https://esupport.stardock.com/index.php?/Tickets/Submit ?
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Hello iliasninos,
Sorry for the trouble!
I would like to look into this further, as I am not seeing any purchases made using your account.
Could you have completed your purchase using a different email address (perhaps one you use just for making payment \ PayPal)?
If not, do you possibly have an order or serial number from a prior purchase? If not that, I would need the PayPal transaction ID or the last 4 digits of the credit card used and the exact date of purchase.
IMPORTANT: All of this data would best forwarded in a ticket and I would not recommend posting any personal or sensitive information to these forums.
Please see Hankers' post for information on creating a ticket. Thanks!
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