Serious purchase problem

Have you contacted Support? support@stardock.com ? Or, https://esupport.stardock.com/index.php?/Tickets/Submit ?

Stardock support tickets are replied to on a first come, first served basis.

Depending on the volume of tickets it could take a couple of days to have a reply from a tech support person.

This time can be longer if a support request is made during the weekend or during holidays.

Please note: After receiving the auto-generated ticket number you should not email again until hearing from a live tech support as this will reset your position in the support queue which will extend the time to get your ticket looked at.

Support is open Monday - Friday (9am-4pm EST), excluding holidays.

Did you use PayPal as the payment method?

if so, is the email different than your Stardock account?

I've used credit card secure checkout, and don't even have PayPal account. On a side note, same credit card info is also used on my friend's account, and I suppose it can be the reason for error.

There is a chance your order could have been flagged for a fraud check. This would be for both your benefit and Stardock's.

Although it may appear as the funds have been charged to your card it is most likely it has been put on hold until the purchase information can be verified.

If you haven't already done so, please complete a support ticket request as suggested in reply 1 by DrJBHL.

Post the auto- generated ticket number here in a comment.

Unfortunately, it is the weekend and Support will not return to work until Monday morning 9am.

I will endeavour to make Support aware of this issue first thing on Monday.

Created support ticket under the number #NDS-713-49285.

Hello Phoenix7421,

Your order required some manual processing, which I've gone ahead and taken care of. Sorry for the trouble!

I've also sent a response to your ticket with some additional information that may be of interest to you. 

Thanks!

[Accidental post from the wrong account. Looks like either Microsoft Edge browser or forum itself is broken - it doesn't change active account correctly]

I've got the key, thanks a lot for the help.

Suddenly, another problem emerged - while there were no additional purchases from mine or KaneTiberian's account, we've got charged for $99 third time with bank notification mentioning STARDOCK CORPORATION as transaction target (yes, in caps lock, original notifications' target was Stardock Corporation). Probably, billing system malfunctioned and charged twice for one of the purchases. Created new ticket: #CVO-391-19227.

I've responded to your ticket.

Yeah, I had much the same issue, key issued, worked on steam, but no order history. I paid with paypal, linked to my credit card and bought just the basic game, but wanted to add the lifetime expansion if I liked what I saw.

Just a bit worried how that will all work with no order history! Do I get an additional steam key for the DLC

Raised a ticket, on the missing order history, so waiting to hear back.. (ZSC-693-16224)

Hey NatsWright,

I've gone ahead and sent a response to your ticket. You should now be all set!

Please let me know if you have any questions or concerns.

Yeah, thanks, that seems to have done the trick!