I wonder support team is working in Stardock.

Ticket: #YJH-745-60717

from Stardock Forums

I submited tickets several times in esupport but I didn't get any reply from them for 2 days.

I purchased Fences 2.0 yesterday but I cannot find my history order and my download even if it's already paid by credit card and I got a bill.

I don't understand why support team don't answer me until now.

If you see this post, please answer me as soon as possible.

 

 

fences
3,212 views 5 replies
Reply #1 from WinCustomize Forums Top


I submited tickets several times in esupport but I didn't get any reply from them for 2 days
End of quote

Hopefully someone will see this in the morning.

When you submit a ticket only submit one. Every time you submit another ticket you go to the bottom of the list again. I would suggest you post your ticket number here and hopefully support may see it here and reply to you tomorrow.

Reply #2 from WinCustomize Forums Top


I submited tickets several times in esupport but I didn't get any reply from them for 2 days.
End of quote

jinseong0329 it's important to only post one support ticket and then wait for a response.  Each time you send a new ticket it cancels the previous one which effectively pushes your ticket back to the time of the most recent posting.

With some credit card submissions there can be a process delay [it's a security issue],  however you should receive a response shortly...;)

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Reply #4 from Stardock Forums Top

same here! I purchased Fences last night by my VISA. money has gone, but havent received email Product key. 

I sent ticket too.

Hope you verify it and send email as soon as possible.

Thank you so much!

Reply #5 from Stardock Forums Top

nguyenphuc2392 - You're all set. I've pushed your order through and responded to your ticket.