Crash back to desk top on planetary Invasion Beta6

from GalCiv3 Forums

Its as simple as that I'd already used planetary invasion previously but for what ever reason when I attempted in Drengi homeworld I got a heavy freeze then I had to go back to desk top as Galciv became a plain white screen that I could not even tab into, though the music was still running in the back ground, I have a feeling its still memory based and I will be able to put that to the test at the weekend as I am picked up another 8gb of ram to go up to twelve which I had planned to do regardless of GalCiv anyway this just forced my hand a little bit quicker. If needed I can dig out the data files for the crash.

 

Thanks crimsonsun

8,961 views 6 replies
Reply #1 from GalCiv3 Forums Top

As long as you have the minimum specs, I would still submit a bug report with the game, and the crash info with http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe .  Follow the instructions here:

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

Reply #2 from GalCiv3 Forums Top

Yes, please submit a support ticket.

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Reply #3 from GalCiv3 Forums Top

Have you sent a ticket in about this?

How to create a support ticket:

For support where examining saves is required, names of ships, planets and starbases, etc, are extremely helpful in our attempts to reproduce the issue.

Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/ 

Link to support tool:
http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe 

Dmp file location:
"C:\ProgramData\Stardock\Galactic Civilizations III"

Reply #4 from GalCiv3 Forums Top

Apologies I've not been online the boards since I posted that message though I've sent tickets in previously and will do it again for you soon as I've got five mins no worries. I'm only running 4gb ram which could well be the cause as I mentioned above but otherwise I'm running an 8 core cpu at 4ghz with a gtx680 so my system can handle the game. I'm upgrading to 12gb ram this weekend and am waiting for June to grab a amd R9 290 (since the 300 series is released which should bring down the price) so this systems still a work in progress. Anyway I will send those files in over the weekend. :D

Reply #5 from GalCiv3 Forums Top

Awesome!