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Renewal Issue

July 21, 2014 11:48 AM from

Is there an issue with renewing subs? I renewed my sub this morning and the license isn't appearing either online or in the Object Desktop Manager.

3,838 views 4 replies

Reply #1 July 21, 2014 12:32 PM from

WinCustomize Forums Top

Are you sure you renewed the correct account? What I'm seeing is just a renewal, but nothing else on that account. If you'd like you can write in a support ticket regarding this forum post so we can continue assisting you.

https://esupport.stardock.com/index.php?/Tickets/Submit

Reply #2 July 21, 2014 12:34 PM from

Stardock Forums Top

I did put in a ticket , I've put additional details in the ticket about the source email address changing since the old email address had been retired for a while now.

Reply #3 July 21, 2014 9:59 PM from

Stardock Forums Top

How long should I expect to wait for an answer?

Reply #4 July 22, 2014 8:12 AM from

Stardock Forums Top

I have now responded to your ticket.

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