CRASH

from Elemental Forums

debug.err

crash file

 

The game crashes whatever I do (load any save or start a new game.)

It worked this morning.

I checked my system integrity (sfc)

I reinstalled the game from scratch.

 

Thanks

Yves

6,455 views 6 replies
Reply #1 from Elemental Forums Top

Anybody there ?

Reply #2 from Elemental Forums Top

Unsure that this is the problem, but steam consistently tells me that one file is not good when I check the game integrity.

After it updates, the game is OK (consistent.)

When I lauch the game, it first sync with the steam. Then it fails.

If I go check again: the game is again unconsistent, with one file not good.

 

So, what's this problem, and how to I solve it ? Looks like a steam problem there...

 

Thanks

Elemental: Reforged
Reply #4 from Elemental Forums Top

failed.

I think I'll lose interest in the game.

No way to play it now, and already lost too much time.

Reply #5 from Stardock Forums Top

Please email support@stardock.com directly, they should be able to help.

Reply #6 from Elemental Forums Top

Stardock sent me that procedure, which worked well for me ; I did not have to do the last step, when everything fails:

 

 

Remove it completely using our LH removal tool: http://sd.stardock.com/Rosco/apps/LH_Cleaner.exe
Check the box for Clear Entire Game:

http://screencast.com/t/QjernKAXGj7

Then delete Local Game Content in Steam by right clicking the Fallen Enchantress:Legendary Heroes entry in your Library and selecting Properties. Then follow the screenshot below:

http://screencast.com/t/qe4t0siq

Your game will no longer have the Play button, it has changed to Install. Click Install to start installing the game. It will download again and install for you.
If you still have trouble, please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send back the .zip file it creates on the desktop.