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[CRASH] when the game starts

January 11, 2014 4:25 PM from

hello
I played lh for a year. I uninstalled and reinstalled the game because I changed my PC.
when booting, an error screen appears immediately:

in italian "avvio del gioco fallito (errore sconosciuto). in english; "Starting the game failed. unknown error"

I followed the instructions of the steam support site and contacted the service center of stardock but the instructions they sent me by email did not work.

the crash does not generate the file debug.err

has anyone had the same my problem?
you know help me?...

thanks

4,104 views 4 replies

Reply #1 January 11, 2014 4:55 PM from

Stardock Forums Top

If you aren't getting far enough to generate a debug.err file, please continue to work with support on your issue. If you have only gotten the auto-reply with common solutions so far, they should review your ticket and get back to you within a couple of business days.

Reply #2 January 18, 2014 3:03 AM from

Elemental Forums Top

Same problem here.

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.

Reply #3 March 10, 2014 1:47 PM from

Stardock Forums Top

Try this, it worked for me:

http://download.microsoft.com/download/8/B/4/8B42259F-5D70-43F4-AC2E-4B208FD8D66A/vcredist_x86.EXE

I uninstalled FELH, downloaded the vcredist_x86.EXE file, opened it from my dl folder, ran as administrator, restarted my computer, reinstalled FELH, and it worked!

Thanks to Sean Drohan, Stardock Support Manager for the fix.

Reply #4 March 11, 2014 4:57 PM from

Elemental Forums Top

Glad it worked. Sean is awesome!

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