No subscription shown after paypal purchase

from Stardock Forums

I have purchased Object desktop and nothing is showing up in my downloads after i log in.

I have confirmation from paypal that this transaction has gone through ok.

Is there some sort of delay in when  can get my software?

Is anyone else having an issue?

7,061 views 9 replies
Reply #1 from WinCustomize Forums Top

try this in the mean time it may work

https://www.stardock.com/stardockcentral/

 

Reply #2 from WinCustomize Forums Top

Is your PayPal email the same as your Stardock login email?

Perhaps you may just need to transfer the registrations if the emails are different. You can do that here.

https://www.stardock.com/support/registrations/ 

If the emails are the same then please email support@stardock.com and start a trouble ticket.

 

CursorFX - Customize your Windows cursor
Reply #3 from Stardock Forums Top


I have purchased Object desktop and nothing is showing up in my downloads after i log in.

I have confirmation from paypal that this transaction has gone through ok.

Is there some sort of delay in when  can get my software?

Is anyone else having an issue?

End of quote

Sorry for the delay. The order was processed and is now on your account. You will have access to the product when you sign into your account here: https://store.stardock.com/myaccount/products

Reply #4 from Stardock Forums Top

I'm having the same issues again, paid by paypal, and in my accounts it says that my OD sub has expired, even though it was only renewed on 28/11/13.  This is about the 3rd time this problem has cropped up, been using the same email addresss ever since I subscribed for OD.

Reply #5 from Stardock Forums Top

Quoting bucks, reply 4

I'm having the same issues again, paid by paypal, and in my accounts it says that my OD sub has expired, even though it was only renewed on 28/11/13.  This is about the 3rd time this problem has cropped up, been using the same email addresss ever since I subscribed for OD.
End of bucks's quote

Your ticket has been replied to.

Reply #6 from Stardock Forums Top

I'm having the same exact problem. It's been since Thursday when I bought it and it said it would only take a day, it's Saturday. Which I'm confused about since it's a digital download. how can it even be a day?

Reply #7 from Stardock Forums Top

Quoting daxledbetter, reply 6

I'm having the same exact problem. It's been since Thursday when I bought it and it said it would only take a day, it's Saturday. Which I'm confused about since it's a digital download. how can it even be a day?
End of daxledbetter's quote

I have replied to your ticket. You should be all set now.

Reply #8 from WinCustomize Forums Top

Has this been resolved??? I ask because I may be using paypal when I have the $ saved up in my PP account. (Been doing surveys to make some extra money)

Reply #9 from WinCustomize Forums Top

Quoting PoSmedley, reply 8

Has this been resolved??? I ask because I may be using paypal when I have the $ saved up in my PP account. (Been doing surveys to make some extra money)
End of PoSmedley's quote

Occasionally some paypal and credit card purchases are held up for a fraud check. This is to protect the purchaser as well as Stardock.

When this happens it is resolved quickly by support during regular working hours.

Best to email support@stardock.com and post here in a comment if it happens.