If you haven't done so already then please email support@stardock.com and start a trouble ticket. Stardock will be gald to help you resolve your issues with the apps.
Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.
When you email support you will receive a ticket number which you can post here in a comment.
In order to keep your position in the support queue DO NOT send another email until you hear from a support tech.