How does one ACTUALLY get support around here?

from Stardock Forums

For better than ten years now, I've been a stardock customer, never once have I opened a ticket, raised a complaint or anything.

When I REALLY need support, what happens? Nothing

36+ hours, ticket ignored. Opened a second one, merged. ZERO response, staff just merged the ticket. ZERO resolution, just 'merged'.

I've half a mind to contact my CC provider and chargeback the most recent purchase (made Sunday) just on principle.

 

I've been dealing with internet support (providing it) since 2002, and I have to say, if ANY of my customers were treated this way, I'd expect to be fired, in a heartbeat .

 

2,394 views 1 replies
Reply #1 from Stardock Forums Top

Your ticket has been replied to. Please note that when you repeatedly reply to your ticket before we do, you further delay response from us as your position in queue gets reset.