[CRASH] 1.3 Crash on "There is no disk in the drive" popup during game

from Elemental Forums

Twice (different games) I have gotten a popup error message "Legendary Heroes.exe - no disk" with "There is no disk in the drive. Please insert a disk into the drive \Device\HardDisk\DR1". Pressing the cancel, try again or continue buttons (I tried them all) causes a crash to the desktop.

The first time this occurred when a air elemental sent me some message. The second time occurred while starting combat with some air shrills. In both cases I can load a saved game and resume though I have avoided the area/monsters that triggered the popup.

I do NOT get this error when exiting a game, like I have read in other threads. I never had this problem with Elemental Enchantress, which I played on the same PC. Both games were purchased and installed using Steam.

http://pastebin.com/jJVYg7zd has the debug.err from the last crash.

 

5,194 views 5 replies
Reply #1 from Elemental Forums Top

If it is reproduceable and you have a save I would love to check it out.

I haven't seen this error before, and there is no place in our source code where that error exists (though it sounds like a system level error).

You are running mods, but I dont know how that could cause the game either.

Hmm... what is "\Device\HardDisk\DR1" is that the device name of your hard drive or a removeable device?


 

Reply #2 from Stardock Forums Top

Sorry for the delay answering, I'd assumed I was automatically subscribed to get a email notification if anybody replied.

"Hmm... what is "\Device\HardDisk\DR1" is that the device name of your hard drive or a removeable device?"

Neither. I have a single 1.8TB physical drive (C:) and a virtual drive M: created via TrueCrypt. Both are NTFS.

I have a drive D (my CD/DVD player) and drives E, F, G, and H (multiple card reader for SD cards etc.) listed as removable disk drives in windows explorer if I click on "Computer". I don't have any file shares or any other type of network drive. I sometimes plug in my Kindle which creates a drive I:. Sometimes I've plugged in a USB flash drive, I forget what drive letter it gets assigned. But whenever this crash occurs I don't have any removable media plugged in, and all of them use normal drive letters.

I had (incorrectly) assumed that error message was a string in your application. I can find threads/KB articles that mention that problem can occur if you have Drive C assigned to a device with removable media. I don't. http://support.microsoft.com/default.aspx?scid=kb;en-us;330137

http://www.sleeter.com/blog/2013/08/fixing-the-there-is-no-disk-in-the-drive-error/ seems useful. I'll try some of its suggestions and report back.

 

 

 

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Reply #3 from Elemental Forums Top

For forum threads, you need to check the "Subscribe to this post" option and the "Email me when someone replies" option.  I think the default is for threads you reply to threads to go in the Subscriptions page (but not for new threads), but to get an email update, you need to check that option too when you reply or start a new thread.  And I think that for new threads you have to select both subscription options.

Not sure if it's possible to have emails sent to you without having a subscription to it, I always assumed you needed to be subscribed to also get email, but I may be wrong.

Reply #4 from Elemental Forums Top

Thanks. I checked "email me when somebody replies" in my reply so I was notified of your reply.

Disabling the four drives for my multi-card reader and setting HKEY_LOCAL\MACHINE\SYSTEM\CurrentControlSet\Control\Windows\Errno to 2 didn't help. It didn't display the popup, it just crashed. I've reset Errno back to 0 and uninstalled the four drives.

Supposedly the "DR" stands for "Device Removable" in the "Please insert a disk into drive \Device\Harddisk1\DR1" dialog. The only removable media drive I now have is my CD/DVD drive (Drive D:).

Unfortunately, while testing I overwrote my saved game and I can't easily reproduce the problem anymore. For while I was able to reproduce the problem by selecting a destination that was in another faction's territory, but hidden by the fog of war, for an army that contained both a champion and a spider in a narrow alley between two of that factions cities.  When I switched to moving it one space at a time the problem didn't occur.

http://sheeeng.blogspot.com/2012/03/there-is-no-disk-in-drive-please-insert.html talks about fixing the problem using a "drivecleanup" program to remove USB drivers for devices that are no longer connected. I'm leery of using that. The author (of that blog post) tried that and it didn't work. Instead he solved it by removing some broken paths in the %PATH% environment variable. No idea why broken paths would only effect this game, but its worth a try.

 

Reply #5 from Stardock Forums Top

Cleaning up the path (in addition to uninstalling the 4 removable drives) seemed to fix the problem.