Install fails with redirected documents folder

from Stardock Forums

Attempting to install DeskScapes 8 on either Win7 or Win8 fails for me. My 'my documents' folder is redirected to a server by corporate policy. There is plenty of space, and the redirection should be largely invisible to apps using standard 'special folder' APIs - in fact this is the first modern installer that has failed. 

The app itself gets installed locally (standard c:\program files (x86)\Stardock\Object Desktop\DeskScapes8), and then after getting the "1...4" popups, the installer window appears, and gets maybe 80% through the progress bar.

The last file displayed in the progress window is d3dx9_30.dll, and then an error dialog appears saying

---------------------------
Error
---------------------------
Setup can not create the following folder:

\\hidden\hidden\hidden\hidden\My Documents\Stardock\Dreams
---------------------------
Retry Cancel
---------------------------

 

Clicking either 'retry' or 'cancel' immediately aborts the install. This error appears even after I created the folder myself and copied the ~6 dream files in to it manually from an install attempt on a different computer.

deskscapes
4,919 views 3 replies
Reply #1 from WinCustomize Forums Top

In my experience I have seen many other apps that simply hate redirected documents. Don't know the solution but it may perhaps be that the local system needs permission to your redirected documents location which by default would not/should not, contain said permission.

Reply #2 from WinCustomize Forums Top

However, the default dreams folder is here:  C:\Users\Public\Documents\Stardock\Dreams

not at : \\hidden\hidden\hidden\hidden\My Documents\Stardock\Dreams  as you said. 

That folder I believe is just a special commands or resource directory, however I am not sure.

 

Cheers

GigaByte69

SoundPackager - Customize the Windows sound scheme
Reply #3 from Stardock Forums Top

Well, I have many other apps that work just fine - including apps that generate complex folder structures within the redirected my docs folder ;)

 

And yes, deskscapes does create a folder in c:\users\public... but it also tries to create a local profile one in the directory that I mentioned. I know this because the installer gave the error message saying that that is the path it was trying to use when it fails the install ;)