Norton Deletes Upon Intsall, Windows error message too

from Stardock Forums

Just downloaded the modern mix beta.  When I ran the exe file my Norton scanned the file and removed it as virus.  Then shortly after that Windows displays a message that this app will not work on my computer.

 

HP:  h9-1250t COT

12gb ram

intel I7 3600 processor

250 gb SSD, Liquid cooling system

ati radeon 7000 series graphics card

Beats Audio by IDT technologies

dual monitor, HDMI and Display Port

Windows 8 pro OS

modernmix
3,385 views 6 replies
Reply #1 from Stardock Forums Top

Sounds like Norton needs to be set to exclude MM and you need to reinstall.

Reply #2 from Stardock Forums Top

Did Norton say it was a virus, or that it didn't know enough about the product? (I think that has reputation in the 'virus' name)

Some of the AV companies like to assume that if they know nothing about a file then it must be a virus and so scare the user.  This is a big problem for small software companies as Norton are in a position of trust with customers and so customers may wrongly assume the software vendor is shipping viruses.

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Reply #3 from Stardock Forums Top

j'ai eu le meme problème!.....^^

j'ai restauré le lien de telechargementet installé le logiciel .....

il n'y a pas de problemes avec ce fichier, c'est juste un faux positif pour norton!....

modern mix fonctionne très bien!..... :-)

 

 

--------------------------------------{translation by google - Admin]----------------------------------------

 

I had the same problem! ..... ^ ^

I restored the link telechargementet installed software .....

there are no problems with this file, it's just a false positive for norton! ....

modern mix works great! ..

Reply #4 from Stardock Forums Top

Norton Internet Security reported that the threat, "WS.Reputation.1", is in the download for ModernMix 1.00.0; however, I assumed a false positive.  Restored the download from quarantine.  Malwarebytes, Panda Cloud Cleaner, and TrendMicro HouseCall all reported that the download file is clean. 

Reply #5 from Stardock Forums Top

The best advice would be to get rid of Norton.

Just use Windows Defender.

Reply #6 from Stardock Forums Top

Quoting dypsis, reply 5

The best advice would be to get rid of Norton.

Just use Windows Defender.
End of dypsis's quote

Completely disagree: Not only is that not the best advice, possibly not even good advice. Norton Internet Security is among the top three or five anti-malware products on the market. However I agree with Neil, in that it can be over zealous in its attempt to protect users from files not yet known or given the green light by its collective of users.

False positives can be reported; although it may take some time to be rectified. In the meantime a person can choose to un-quarantine MM and mark it as safe, and to be excluded from future scans.

regards,

Laurence