i can't use my own pictures as my background

i used " select folder " to choose pictures in C:\Users\user\Downloads\pictures , after i select the picture my background didnt change .but if i use the pictures of stardock then it works . my pictures' file name is JPG .can someone help me solve the problem ? 

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Try shrinking your image down to the native resolution of your primary monitor if it is larger.  If this does not resolve your issue, please place a support ticket.