New customer, having troubles

from Stardock Forums

So I've been a long time player of the original Sins of a Solar Empire, so I just recently decided to purchase new Rebellion expansion due to a more recent knee injury.  Well I usually purchase games in the store, and I was working my way through the process of getting the digital copy, but I didn't get an email after my "purchase".  So now I'm confused as to even if it went through.  I don't want to put it through again which would cause me to incur another charge on my card if it's just locked up in some sort of process that I don't understand. Any insight would be appreciated, as it doesn't appear in my history or anything in your browser, yet I do have an invoice from paypal.

1,518 views 3 replies
Reply #1 from Stardock Forums Top

Do not repurchase. Sometimes if your billing details don't exactly match up or there is some other discrepancy with your order, it needs someone from sales/support to approve it and let it go through (which they regularly check for and do), and that is likely what happened here.

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Reply #3 from Stardock Forums Top

Rebellion is attached to yoru account.


Registrations and download links can be accessed by logging in with a Stardock account at https://store.stardock.com/myaccount/products or installing through Stardock Central (currently in beta but available at https://www.stardock.com/products/stardockcentral/ ).